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  1. Atlassian Guard
  2. ACCESS-636

Search in managed accounts is sometimes returning incorrect results

    • Icon: Bug Bug
    • Resolution: Won't Fix
    • Icon: Low Low
    • None
    • None

      Issue Summary

      When searching in managed accounts, additional incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

      Steps to Reproduce

      1. Go to Managed accounts
      2. Search for First or Last Name

      Expected Results

      Only the users that matches the search string should be returned

      Actual Results

      Some other users are incorrectly returned.

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            [ACCESS-636] Search in managed accounts is sometimes returning incorrect results

            Giuliano C. made changes -
            Link New: This issue relates to ACCESS-849 [ ACCESS-849 ]
            Michael Andreacchio made changes -
            Workflow Original: reviewflow for IM Bug [ 3123603 ] New: JAC Bug Workflow v3 [ 3332392 ]
            Helen (Inactive) made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Searching on managed accounts is not an exact search. This is expected behavior today. We implemented it as a 'fuzzy search' that returns exact results at the top but also results that match 3 continuous characters in the criteria. I have updated the documentation to reflect this: https://confluence.atlassian.com/cloud/administer-managed-accounts-for-an-organization-873871203.html?_cachebust=8947658411 

             

            If there is a real need to limit the search to the exact string then we're happy to open a new feature request to update this behaviour. 

            Helen (Inactive) added a comment - Searching on managed accounts is not an exact search. This is expected behavior today. We implemented it as a 'fuzzy search' that returns exact results at the top but also results that match 3 continuous characters in the criteria. I have updated the documentation to reflect this:  https://confluence.atlassian.com/cloud/administer-managed-accounts-for-an-organization-873871203.html?_cachebust=8947658411     If there is a real need to limit the search to the exact string then we're happy to open a new feature request to update this behaviour. 
            𝔞𝔯𝔲𝔫 (Inactive) made changes -
            Assignee New: Ashwini Rattihalli [ arattihalli ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Ramon M made changes -
            Description Original: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

             !sample1.png|thumbnail! !sample2.png|thumbnail!
            New: h3. Issue Summary

            When searching in managed accounts, additional incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

             !sample1.png|thumbnail! !sample2.png|thumbnail!
            Ramon M made changes -
            Summary Original: Search in Managed accounts are sometimes returning incorrect results New: Search in managed accounts is sometimes returning incorrect results
            Ramon M made changes -
            Description Original: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

            New: h3. Issue Summary

            When searching in managed accounts, incorrect results may be returned. This gets problematic for bigger organizations where exact search is vital for checking multiple accounts for the same user.

            h3. Steps to Reproduce

            # Go to Managed accounts
            # Search for First or Last Name

            h3. Expected Results

            Only the users that matches the search string should be returned

            h3. Actual Results

            Some other users are incorrectly returned.

             !sample1.png|thumbnail! !sample2.png|thumbnail!
            Ramon M made changes -
            Attachment New: sample1.png [ 344882 ]
            Attachment New: sample2.png [ 344883 ]

              arattihalli Ashwini Rattihalli
              rmacalinao Ramon M
              Affected customers:
              2 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: