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Bug
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Resolution: Unresolved
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Low
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3
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Severity 3 - Minor
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Issue Summary
When we have Confluence Cloud subscription with a JIRA Software Free one, in case the landing product is set to Confluence and the JIRA site is suspended, the landing product won't work as it is expected.
Steps to Reproduce
- Make sure you have a Confluence Cloud standard and JIRA Software Free subscriptions;
- Navigate to Site Administration > Product Access and set Confluence as the landing product;
- Get the JIRA subscription suspended
- Acces your site URL without .../wiki
Expected Results
You are redirected to Confluence.
Actual Results
You land in JIRA - as it is suspended, you face a site deactivated message.
Workaround
- The customer can wait for the suspended product to be deleted
- From the billing console, the product can be deleted immediately
- Steps to delete the product immediately
- Access admin.atlassian.com
- Click the Inactive tab
- Verify you are in the card for the product that has been unsubscribed to
- Click the three dots "..."
- Select Delete Immediately
- Steps to delete the product immediately
- relates to
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ID-8162 When visiting the site URL users may not have access to the landing product
- Closed
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JRACLOUD-69635 Ability to set a JIRA Agile board as home page in Jira new UI
- Gathering Interest
- has action
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EDGE-4471 Loading...
- mentioned in
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