Uploaded image for project: 'Atlassian Guard'
  1. Atlassian Guard
  2. ACCESS-1800

Landing product failing if there is a suspended product in the subscription

XMLWordPrintable

      Issue Summary

      When we have Confluence Cloud subscription with a JIRA Software Free one, in case the landing product is set to Confluence and the JIRA site is suspended, the landing product won't work as it is expected.

      Steps to Reproduce

      1. Make sure you have a Confluence Cloud standard and JIRA Software Free subscriptions;
      2. Navigate to Site Administration > Product Access and set Confluence as the landing product;
      3. Get the JIRA subscription suspended
      4. Acces your site URL without .../wiki

      Expected Results

      You are redirected to Confluence.

      Actual Results

      You land in JIRA - as it is suspended, you face a site deactivated message.

      Workaround

      1. The customer can wait for the suspended product to be deleted
      2. From the billing console, the product can be deleted immediately
        • Steps to delete the product immediately
          1. Access admin.atlassian.com
          2. Click the Inactive tab
          3. Verify you are in the card for the product that has been unsubscribed to
          4. Click the three dots "..."
          5. Select Delete Immediately

            [ACCESS-1800] Landing product failing if there is a suspended product in the subscription

            SET Analytics Bot made changes -
            Support reference count Original: 29 New: 30
            SET Analytics Bot made changes -
            Support reference count Original: 28 New: 29
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 28
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            Kat N made changes -
            Priority Original: High [ 2 ] New: Low [ 4 ]
            Kat N made changes -
            Component/s Original: Access-User [ 72795 ]
            Component/s New: Component Needed [ 77012 ]
            Neel Gandhi made changes -
            Component/s Original: Site Settings [ 71194 ]
            Component/s New: Access-User [ 72795 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 3
            Kodakandla Vijay Kumar made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            robk made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

              rkelledy robk
              vsiqueira Vinicius (Inactive)
              Affected customers:
              8 This affects my team
              Watchers:
              36 Start watching this issue

                Created:
                Updated:

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 5m
                  5m