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  1. Admin Experience
  2. AX-853

When visiting the site URL users may not have access to the landing product

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    • Minor

      Issue Summary

      When a user visits the site URL, (e.g. test.atlassian.net) the Landing Product feature will direct the user to the product that the Org Admin has set as the landing product for that site URL.

      But if a user does not have access to that product, they will be shown an error page or a Request Access page.

      Steps to Reproduce

      1. Create a new org/site, with Confluence and Jira Software
      2. Create a user and give Confluence access only (in default environment, include the user in "confluence-users" group only)
      3. Ensure the landing product is set to Jira.
      4. login as the user
      5. Try to access the site URL (<site-name>.atlassian.net)

      Expected Results

      The user is redirected to a product on the site that they DO have access to, i.e. Confluence.

      Actual Results

      • User is directed to Jira (<instance-name>.atlassian.net/secure/Dashboard.jspa) but cannot access the product.
      • User is directed to Jira and needs to request access to the product

      Workaround

            [AX-853] When visiting the site URL users may not have access to the landing product

            Anusha Rutnam added a comment -

            Please watch this feature request instead: CLOUD-11511 – Add the ability to set a different landing product for each group of users

            Anusha Rutnam added a comment - Please watch this feature request instead: CLOUD-11511 – Add the ability to set a different landing product for each group of users

            Anusha Rutnam added a comment -

            I don't think this is a bug. We say "If a user doesn't have access to the landing product, we'll land them in your selected product and prompt them to request access."

            There is a feature request to change this behaviour: CLOUD-11511 – Add the ability to set a different landing product for each group of users

            Anusha Rutnam added a comment - I don't think this is a bug. We say "If a user doesn't have access to the landing product, we'll land them in your selected product and prompt them to request access." There is a feature request to change this behaviour: CLOUD-11511 – Add the ability to set a different landing product for each group of users

              Unassigned Unassigned
              kdight Kieren (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: