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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 4.15, 4.15.0
Component/s: Customer Portal, Request Type Configuration
Labels:
- affects-cloud
- affects-server
- fws
- not-fixed-in-cloud
- portal-fields
- sds
- sdt
- triaged

UIS:
636
Support reference count:
86
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Atlassian Status as of January 13, 2021

Hi all,

I’m pleased to let you know that support for the request type ‘Project’ and ‘Version’ fields will be added in the upcoming JSM 4.15 release. Support for the ‘Group’ field is still outstanding, however this is something we might consider for our roadmap in the future. Please see JSDSERVER-7097 to add further comments and votes related to the 'Group' field.

Charlie, JSM Server & Data Center Team

Please specify what fields you would like to see in the Customer Portal by adding comments to this issue.

Update as of 16 Aug 2016

Hi all,

Just to provide some update on this ticket. Currently JIRA Service Desk supports all custom fields except Group pickers, Project pickers and Version pickers. The Project one is not relevant to the portal's users – please let us know how you'd use it if it's relevant to you so that we can understand your use case. We haven't heard many customers asking for groups and versions and therefore they are not on our current roadmap. We'd like your use case for these ones, esp. the group field.

In terms of add-on fields from our partners, e.g. nFeed, this is something we would like to have in JSD in the future but are currently not on our short to medium term roadmap.

— JIRA Service Desk team

Update as of 13 March 2015

Hi everyone,

Thanks for your input! Reading the comments posted so far, these seem to be the common ones :

Group picker
Project picker
Labels
Multi level select
Calculated number

Thanks for supporting JIRA Service Desk!

The JIRA Service Desk team

Attachments

Issue Links

is blocked by

JSDSERVER-1211 Customer Request Type not visible on edit and create screens

Closed

DESK-4558 Loading...

JSMDC-564 Loading...

is duplicated by

JSDSERVER-84 Implement existing custom fields in customer portal

Closed

JSDSERVER-1243 custom field type - Project Picker could not be shown in the customer Portal

Closed

JSDSERVER-243 Having the ability to add custom field or any fields in the customer portal form

Closed

JSDSERVER-2433 Nfeed or similar for Jira On Demand

Closed

is related to

JSDSERVER-992 not able to use security levels for customers

Closed

JSDSERVER-3154 Let custom fields be settled as mandatory on JIRA

Closed

JSDSERVER-343 add new created Custom Field to all Request types in Customer Portal

Closed

JSDSERVER-2240 Downloadable Attachment on the Request Form

Closed

JSDSERVER-4433 Render URL Custom Fields as Links in Customer Portal

Closed

JSDSERVER-100 As a Service Desk user, I'd like to be able to add custom field types to Service Desk

Gathering Interest

JSDSERVER-173 Support custom field plugins in the Customer Portal

Gathering Interest

JSDSERVER-787 third-party fields to ServiceDesk request types in the customer portal

Gathering Interest

JSDSERVER-2961 Option to Display Time Tracking in Service Desk Customer Portal view for certain users

Gathering Interest

JSDSERVER-3518 Add "Original Estimate" field to Customer Portal

Gathering Interest

JSMDC-530 Loading...

relates to

JSDSERVER-3587 Update "Setting up request types" documentation to list standard custom field types that cannot be shown in portal

Closed

JSDCLOUD-86 Several picker field types can't be added to a request type

Future Consideration

DESK-852 Loading...

DESK-1859 Loading...

DESK-1860 Loading...

DESK-1925 Loading...

DESK-2008 Loading...

was cloned as

JSDSERVER-7097 'Group' custom field type can't be added to a request type

Gathering Interest

is cloned by: DESK-1582 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(2 is duplicated by, 11 is related to, 7 relates to, 1 was cloned as, 1 is cloned by, 36 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Joshua Hansen

Votes:: 600 Vote for this issue

Watchers:: 362 Start watching this issue

Dates

Created:: 21/Oct/2013 10:35 PM

Updated:: 02/Nov/2023 7:19 PM

Resolved:: 02/Feb/2021 1:43 AM

Several custom field types can't be added to a request type