As an Admin, I want to be able to use a 0-10 point scale for CSAT

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-3436 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are switching over to JIRA for our support tickets and we would like the option to be able to use a 0-10 because "1-5 scales doesn't yield sufficient diversity in the data to enable key optimal driver analysis".  Also 0-10 is the scale we currently use for NPS and all of our reports and historical data are on that scale.

       

      I realize that currently CSAT offers a 1-5 scale, but we need 0-10 and we would also like to be able to customize the text for each rating (which has been requested by other people in JSD-3436 and JSD-4002).

            Assignee:
            Unassigned
            Reporter:
            Abernacky
            Votes:
            8 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: