Details
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Suggestion
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Resolution: Duplicate
Description
Hi Everyone,
Thank you for your feedback on this feature.
We are marking this issue as closed because it is a duplicate of Main FR: https://jira.atlassian.com/browse/JSDCLOUD-2362 which has received more traction. We suggest voting and watch the ticket there as the source of truth.
Thank you again for your feedback!
Arjun Ganapathy
Jira Service Management Cloud team
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Our users are used to communicate using email and attached screenshots, and it is very difficult to change this. Consequently, it is very important for our company to have this function implemented in the future.
Attachments
Issue Links
- is related to
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JSDSERVER-1692 We need to allow our Service Desk users to see the attachments or screenshots, our Service Desk agents attach to cases
- Closed
- relates to
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JSDCLOUD-2362 Attachments in Customer Portal visible at the sidebar
- Not Being Considered