Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-12279

Virtual Agent for Jira Service Management in MS Teams

XMLWordPrintable

    • 879

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Implement a customizable Virtual Agent in Jira Service Management that provides a first level defence to service requests in MS Teams and integrates with JSM Chat. 

       

            [JSDCLOUD-12279] Virtual Agent for Jira Service Management in MS Teams

            Charles Rigdon added a comment -

            Any chance there is a demo or Q&A session scheduled around this new feature? My team has been playing around with it and like what we see, but we would love to learn more about where it is heading. 

            Charles Rigdon added a comment - Any chance there is a demo or Q&A session scheduled around this new feature? My team has been playing around with it and like what we see, but we would love to learn more about where it is heading. 
            Srini Chakravarthy made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Srini Chakravarthy added a comment -

            We are thrilled to announce that JSM Virtual Service Agent in Microsoft Teams is now in General Availability!

            JSM Premium and Enterprise customers who use MS Teams in their organisation can now create and connect the Virtual Service Agent within their Teams instance, where help seekers can ask Assist their question in a private DM experience and get AI-powered help to self serve their own solution.

            Srini Chakravarthy added a comment - We are thrilled to announce that JSM Virtual Service Agent in Microsoft Teams is now in General Availability! JSM Premium and Enterprise customers who use MS Teams in their organisation can now create and connect the Virtual Service Agent within their Teams instance, where help seekers can ask Assist their question in a private DM experience and get AI-powered help to self serve their own solution.
            SET Analytics Bot made changes -
            UIS Original: 877 New: 879
            SET Analytics Bot made changes -
            UIS Original: 919 New: 877
            SET Analytics Bot made changes -
            UIS Original: 895 New: 919
            SET Analytics Bot made changes -
            UIS Original: 893 New: 895
            SET Analytics Bot made changes -
            UIS Original: 890 New: 893
            SET Analytics Bot made changes -
            UIS Original: 886 New: 890
            SET Analytics Bot made changes -
            UIS Original: 883 New: 886

              b626b4c1deb5 Sarah Scaife
              b626b4c1deb5 Sarah Scaife
              Votes:
              274 Vote for this issue
              Watchers:
              186 Start watching this issue

                Created:
                Updated:
                Resolved: