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  1. Sourcetree for Windows
  2. SRCTREEWIN-6890

Not able to Install / Start sourcetree

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Details

    • Bug
    • Resolution: Fixed
    • Highest
    • None
    • 1.10.20.1, 2.1.5-beta-0
    • None

    • Windows Machine, Latest GIT installed.

       

    • Severity 1 - Critical

    Description

      Hi, I'm unable to Install and Start sourcetree; I've GIT installed already.

      Following error I get: 

      System.Net.WebException: The remote name could not be resolved: 'downloads.atlassian.com'

      Also It says: Unable to extract C:\Users\<username>\AppData\Local\Atlassian\SourceTree\PortableGcmSt.7z.

      I checked the above file and I have a 0 kb file with that name.

      Can you please help. 

      Attachments

        1. image-2017-02-28-16-52-19-419.png
          21 kB
        2. Screenshot_16.png
          11 kB
        3. sourcetreebug.png
          15 kB

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-6886 PortableGcmSt.7z

          • High - High priority issues
          • Gathering Impact
          is blocked by

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-6925 Unable to download ST extras files behind web proxy

          • Low - Low priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-7670 Not able to Install / Start sourcetree

          • Highest - Our top priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-6290 The latest update of SourceTree 1.9.6.1 does not pass Username and Password to the proxy server.

          • Medium - Medium priority issues
          • Gathering Impact
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-7670 Not able to Install / Start sourcetree

          • Highest - Our top priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              22f8dae7550e Sanatkumar Dhir
              Votes:
              45 Vote for this issue
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              50 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: