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  1. Rovo
  2. ROVO-297

Using the Rovo Agent Action 'Add comment to work item' does not add Internal Note to JSM Requests

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Agents
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    • Minor

      Issue Summary

      When trying to add an Internal comment to a JSM request via Rovo Chat, the comment is added as a public comment instead

      Steps to Reproduce

      1. Create a Rovo Agent that has an action to Add comment to work item'. Make sure the agent is scoped to a Jira Service Management project
      2. Open Rovo chat and enter prompt : Please add a comment on the newest created support request  containing the description of the request. Make sure that the comment is internal and visible only to agents and not to customers

      Expected Results

      It should add an internal comment 

      Actual Results

      The comment is added as a public comment instead.

      Workaround

      Utilise Jira Automation instead to add an internal comment to a request with the response from the Rovo agent

              Unassigned Unassigned
              vchoo Vivian C
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                Created:
                Updated: