Rovo Chat unable to return value certain Jira fields

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      Rovo Chat is unable to return value for some system (e.g. Parent) or custom fields


      Steps to Reproduce

      1. Create a Jira ticket with value added to the Parent field
      2. Prompt Rovo Chat to return the value of the Parent field

      Expected Results

      Rovo is able to return value from the field

      Actual Results

      Rovo can't return value from the field

      Workaround

      Find Parent instruction works when used via Rovo agents. It can be used as a workaround if needed until resolved.

        1. image-2025-08-19-14-56-38-199.png
          116 kB
          Puventhira Mannen Pragasam Selladurai
        2. image-2025-08-19-14-56-52-415.png
          66 kB
          Puventhira Mannen Pragasam Selladurai

            Assignee:
            Shannon Lu
            Reporter:
            Puventhira Mannen Pragasam Selladurai
            Votes:
            18 Vote for this issue
            Watchers:
            22 Start watching this issue

              Created:
              Updated: