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  1. Rovo
  2. ROVO-115

Assign issue action doesn't work as expected

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    • Severity 3 - Minor

      Issue Summary

      The assign issue action doesn't automatically assign an issue to the designated assignee. 

      Steps to Reproduce

      1. Create an agent and add the action 'Assign Issue' to it.
      2. Open a Jira issue and chat with the agent to assign this case to someone.

      Expected Results

      Rovo issue assigned this case to the person specified.

      Actual Results

      Rovo agent gives the message Assigning issue to "<username>"

      Please confirm to perform.

      This can be particularly problematic if the Rovo agent is embedded in a Jira automation where it is expected to assign the cases to users.

      Workaround

      You will need to explicitly click on confirm to assign the case.

      In Jira automation, please add another component "Assign issue" to get the issue assigned.

              gdecampos Giuliano C.
              46ac2648bc84 Naveen
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                Created:
                Updated:
                Resolved: