IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Opsgenie
  2. OPSGENIE-595

Ability to trigger creation of an Opsgenie Incident based on alert count

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      There is no way to trigger incident creation based on the count of the alert, i..e when an alert has been de-duplicated X times.

      The Alert De-duplication Count field may represent the frequency of the issues impacting the same service.

      It would be ideal to include this useful indicator in the Filter of the Incident Rules to determine an incident creation when the same alert has been de-duplicated within a certain timeframe

       

      Possible Solutions

      Within incident rules, add a filter condition for de-duplication count threshold

      Known Workarounds

      No known workarounds at this time.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-595

            Ability to trigger creation of an Opsgenie Incident based on alert count

            XMLWordPrintable

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                User Problem

                There is no way to trigger incident creation based on the count of the alert, i..e when an alert has been de-duplicated X times.

                The Alert De-duplication Count field may represent the frequency of the issues impacting the same service.

                It would be ideal to include this useful indicator in the Filter of the Incident Rules to determine an incident creation when the same alert has been de-duplicated within a certain timeframe

                 

                Possible Solutions

                Within incident rules, add a filter condition for de-duplication count threshold

                Known Workarounds

                No known workarounds at this time.

                        36bd3fea80e3 Makarand Gomashe
                        dlee4@atlassian.com Darryl Lee
                        Votes:
                        37 Vote for this issue
                        Watchers:
                        26 Start watching this issue

                          Created:
                          Updated:

                            36bd3fea80e3 Makarand Gomashe
                            dlee4@atlassian.com Darryl Lee
                            Votes:
                            37 Vote for this issue
                            Watchers:
                            26 Start watching this issue

                              Created:
                              Updated: