IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Opsgenie
  2. OPSGENIE-103

Trigger incident creation based on the presence of 2 or more alerts

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      User Problem

      When a service failure occurs, various alerts are received from the monitoring tool. These alerts are created as individual alerts so have their own alias. 

      Having multiple alerts from various systems can cause alert fatigue and the only way to reduce noice is having the alerts deduplicate. We want an incident raised when a condition is met across 2 or more seperate alerts.

      Example: We want to automatically create an Incident when two events occur within 5 minutes. 

      Suggested Solutions

      • Create a policy that can check conditions across multiple alerts and then perform an action like create an Incident.

      Current Workarounds

      None.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-103

            Trigger incident creation based on the presence of 2 or more alerts

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                User Problem

                When a service failure occurs, various alerts are received from the monitoring tool. These alerts are created as individual alerts so have their own alias. 

                Having multiple alerts from various systems can cause alert fatigue and the only way to reduce noice is having the alerts deduplicate. We want an incident raised when a condition is met across 2 or more seperate alerts.

                Example: We want to automatically create an Incident when two events occur within 5 minutes. 

                Suggested Solutions

                • Create a policy that can check conditions across multiple alerts and then perform an action like create an Incident.

                Current Workarounds

                None.

                        Unassigned Unassigned
                        bb5da490393b Connor Eyles
                        Votes:
                        5 Vote for this issue
                        Watchers:
                        3 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            bb5da490393b Connor Eyles
                            Votes:
                            5 Vote for this issue
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated: