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  1. Opsgenie
  2. OPSGENIE-471

Ability to have alert policies filter by deduplication count

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    Description

      User Problem

      "Because monitoring systems can be quite 'chatty' by sending many events for the same problem and having to manage many alerts that were raised for the same or relevant source, de-duplication becomes crucial for many cases."

      At the same time, some workflows require notifications initially, and also when a certain threshold is met. Or to modify an alert in some way when an alert deduplicates x-times.

      Suggested Solutions

      Having the ability for alert policies to filter on deduplication count, and then modify the alert when the threshold is met.

      Example: if a P4 alert deduplicates >10, then modify the alert's priority to P1. 

      Having the ability to also modify an alert when a deduplication count is met enables customers to build better custom workflows. 

      Current Workarounds

      Notification policies can delay / suppress notifications until a certain deduplication count is met.

      But - will not notify initially when the alert is created. Notification policies cannot modify an alert either when an alert reaches a certain deduplication count.

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              5c2ef97b0ebd Deeksha
              nhaller Nick H
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              Dates

                Created:
                Updated: