See the Deduplication Count of the alert that has created a Jira/JSM Ticket

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      User Problem

      When an Opsgenie Alert creates a Jira/JSM Ticket (or vice versa), the customer would like to see the deduplication count of the Opsgenie Alert in the Jira/JSM Ticket

      Suggested Solution 

      Add a field in the Jira/JSM Tickets that update with the count of the Opsgenie Alert 

      Workaround

      Have incoming payloads add a note to the Alert. Add an outgoing rule in the JSM/JSW integration to: 

        1. image-2024-03-18-14-39-52-208.png
          image-2024-03-18-14-39-52-208.png
          25 kB

            Assignee:
            Unassigned
            Reporter:
            Talar Pavlovic
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: