[OPSGENIE-165] Incoming Call - option to leave the alert 'open' if a caller doesn't leave a voicemail - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Unresolved
Component/s: Incoming Call - Other Settings
Labels:
None

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User Problem

As a customer using incoming call, the default option is to close the alert if the caller hangs up without leaving a voicemail. This setting can't be changed and isn't perfect for all customers.

Current Workarounds

There aren't any simple workarounds currently. You could do something custom with OEC to create a new alert and then close it if there's a voicemail note on the original, but that may not be worth the effort.

Dmitrii Bedov added a comment - 20/Feb/2025 10:15 AM

A comment about upvoting. We have a team of 5 engeneers in our Org, who're directly affected by the feature request.

Dmitrii Bedov added a comment - 20/Feb/2025 10:15 AM A comment about upvoting. We have a team of 5 engeneers in our Org, who're directly affected by the feature request.

Assignee:: Unassigned

Reporter:: Brennan Kiely

Votes:: 8 Vote for this issue

Watchers:: 12 Start watching this issue

Created:: 23/Feb/2022 4:18 PM

Updated:: 20/Feb/2025 10:15 AM

Opsgenie

Incoming Call - option to leave the alert 'open' if a caller doesn't leave a voicemail

User Problem

Suggested Solutions

Current Workarounds