User Problem

As a customer using incoming call, the default option is to close the alert if the caller hangs up without leaving a voicemail. This setting can't be changed and isn't perfect for all customers.

Suggested Solutions

A toggle option on the incoming call integration to leave alerts open if a caller doesn't leave a voicemail would be great.

Current Workarounds

There aren't any simple workarounds currently. You could do something custom with OEC to create a new alert and then close it if there's a voicemail note on the original, but that may not be worth the effort.