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  1. Opsgenie
  2. OPSGENIE-1408

Incident rule not triggered when notification policy is applied

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      Issue Summary

      When an alert is created for a Team and the Suppress notification policy is applied on it, it does not trigger the Incident rules it matches the filters for.

      Steps to Reproduce

      1. Create a notification policy for a team that matches all alerts.
      2. Set that notification policy to suppress the alerts permanently.
      3. Create an incident rule for the same team to match all alerts.
      4. Create an alert for that team.

      Expected Results

      An incident should be triggered via the incident rule and that alert should become associated to that incident.

      Actual Results

      No incident is created.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

        1. image-2023-04-12-14-31-17-556.png
          136 kB
          Arshdeep Singh
        2. image-2023-04-26-17-25-00-100.png
          111 kB
          Darryl Lee

            [OPSGENIE-1408] Incident rule not triggered when notification policy is applied

            Arshdeep Singh added a comment -

            The issue has been fixed and validated by the customer.

            Arshdeep Singh added a comment - The issue has been fixed and validated by the customer.

              996e732d394f Arshdeep Singh
              mzeeshan@atlassian.com Zeeshan
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: