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  1. Opsgenie
  2. OPSGENIE-1408

Incident rule not triggered when notification policy is applied

      Issue Summary

      When an alert is created for a Team and the Suppress notification policy is applied on it, it does not trigger the Incident rules it matches the filters for.

      Steps to Reproduce

      1. Create a notification policy for a team that matches all alerts.
      2. Set that notification policy to suppress the alerts permanently.
      3. Create an incident rule for the same team to match all alerts.
      4. Create an alert for that team.

      Expected Results

      An incident should be triggered via the incident rule and that alert should become associated to that incident.

      Actual Results

      No incident is created.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Opsgenie'
            1. Opsgenie
            2. OPSGENIE-1408

            Incident rule not triggered when notification policy is applied

                Issue Summary

                When an alert is created for a Team and the Suppress notification policy is applied on it, it does not trigger the Incident rules it matches the filters for.

                Steps to Reproduce

                1. Create a notification policy for a team that matches all alerts.
                2. Set that notification policy to suppress the alerts permanently.
                3. Create an incident rule for the same team to match all alerts.
                4. Create an alert for that team.

                Expected Results

                An incident should be triggered via the incident rule and that alert should become associated to that incident.

                Actual Results

                No incident is created.

                Workaround

                Currently there is no known workaround for this behaviour. A workaround will be added here when available

                        996e732d394f Arshdeep Singh
                        mzeeshan@atlassian.com Zeeshan
                        Affected customers:
                        1 This affects my team
                        Watchers:
                        7 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            996e732d394f Arshdeep Singh
                            mzeeshan@atlassian.com Zeeshan
                            Affected customers:
                            1 Vote for this issue
                            Watchers:
                            7 Start watching this issue

                              Created:
                              Updated:
                              Resolved: