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Bug
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Resolution: Fixed
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High
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None
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None
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6
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Severity 3 - Minor
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7
Issue Summary
When copying production data, especially large ones, the timer does not represent the actual time to complete the whole cloning.
Steps to Reproduce
- Go to admin.atlassian.com Select your organization if you have more than one.
- Select Products > Sandbox.
- Under Actions in the product table, select Copy production data.
- Choose copy with media files or without media files, select Copy data.
Related docs of the feature:
Manage product sandboxes
Early access feature
Expected Results
- The timer should accurately represent the time for the process to complete.
Actual Results
- Timer does not represent time to completion accurately and may present users with a wrong estimate
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
As discussed with @vjadhav and 0da2b4edb1fb
MCS team fixed the case where estimated time with attachment is turning out lower compared to estimated time without attachment which was a bug in estimation functionality.
It is important to note that the estimated time is only an approximation and cannot be made 100% accurate. The actual migration involves factors that cannot be predicted in advance. As a follow-up action, we can request the team responsible for the UI to add a disclaimer indicating that the estimated times might not be entirely accurate and are intended solely as an estimate. So as to not cause any confusion to customer.
- is related to
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CLOUD-11665 Improve estimated time on the sandbox copy from prod - is not accurate for large Confluence/Jira instances
- Gathering Interest
- mentioned in
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