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  1. Migration Platform
  2. MIG-2213

"Copy production data" timer is not accurate

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    • 6
    • Severity 3 - Minor
    • 7

      Issue Summary

      When copying production data, especially large ones, the timer does not represent the actual time to complete the whole cloning.

      Steps to Reproduce

      • Go to admin.atlassian.com Select your organization if you have more than one.
      • Select Products > Sandbox.
      • Under Actions in the product table, select Copy production data.
      • Choose copy with media files or without media files, select Copy data.

      Related docs of the feature:
      Manage product sandboxes
      Early access feature

      Expected Results

      • The timer should accurately represent the time for the process to complete.

      Actual Results

      • Timer does not represent time to completion accurately and may present users with a wrong estimate

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

       

      As discussed with @vjadhav and 0da2b4edb1fb 

      MCS team fixed the case where estimated time with attachment is turning out lower compared to estimated time without attachment which was a bug in estimation functionality. 

      It is important to note that the estimated time is only an approximation and cannot be made 100% accurate. The actual migration involves factors that cannot be predicted in advance. As a follow-up action, we can request the team responsible for the UI to add a disclaimer indicating that the estimated times might not be entirely accurate and are intended solely as an estimate. So as to not cause any confusion to customer. 

              0da2b4edb1fb Manish Richhariya
              halegra Helton A. (Inactive)
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                Created:
                Updated:
                Resolved: