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Bug
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Resolution: Fixed
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Highest
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None
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JCMA - 1.9.5
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46
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Severity 2 - Major
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1,786
Issue Summary
JCMA attachment doesn't work after Migration. We are getting UNKNOWN media image after a page refresh. Users report that in issue descriptions and comments including attachments (e.g. images) are showing as "Preview unavailable".
Steps to Reproduce
- Migrate projects using JCMA
- View Jira Issues in the cloud site which have attachments
- The attachments don't display automatically but instead show preview unavailable in the Description and Comment sections
- Refreshing the page doesn't seem to work
- The user is reporting that they are unable to preview the attachments in a comment / description on the issue.
Expected Results
Should be able to render the images in Preview
Actual Results
The below errors are shown
Console errors:
https://api.media.atlassian.com/file/UNKNOWN_MEDIA_image-2023-05-09-12-18-13-842.png/image?allowAnimated=true&collection=&height=498&max-age=2592000&mode=full-fit&width=545
Request Method:
GET
Status Code:
404
Remote Address:
185.166.143.35:443
Referrer Policy:
same-origin
Request URL:
https://api.media.atlassian.com/file/UNKNOWN_MEDIA_image-2023-05-09-12-18-13-842.png/image?allowAnimated=true&collection=&height=498&max-age=2592000&mode=full-fit&width=545
Request Method:
GET
Status Code:
404
Remote Address:
185.166.143.35:443
Referrer Policy:
same-origin
- depends on
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JRACLOUD-81066 After migration using JCMA attachment previews don't work, works on refresh
- Closed
- causes
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MOVE-134925 Loading...