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  1. Migration Platform
  2. MIG-1447

JCMA attachment doesn't work after Migration, we are getting UNKNOWN media

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Details

    • 46
    • Severity 2 - Major
    • 1,786

    Description

      Issue Summary

      JCMA attachment doesn't work after Migration. We are getting UNKNOWN media image after a page refresh. Users report that in issue descriptions and comments including attachments (e.g. images) are showing as "Preview unavailable". 

      Steps to Reproduce

      1. Migrate projects using JCMA
      2. View Jira Issues in the cloud site which have attachments 
      3. The attachments don't display automatically but instead show preview unavailable in the Description and Comment sections
      4. Refreshing the page doesn't seem to work 
      5. The user is reporting that they are unable to preview the attachments in a comment / description on the issue.

      Expected Results

      Should be able to render the images in Preview

      Actual Results

      The below errors are shown

      Console errors:

      https://api.media.atlassian.com/file/UNKNOWN_MEDIA_image-2023-05-09-12-18-13-842.png/image?allowAnimated=true&collection=&height=498&max-age=2592000&mode=full-fit&width=545
      Request Method:
      GET
      Status Code:
      404
      Remote Address:
      185.166.143.35:443
      Referrer Policy:
      same-origin
      
      Request URL:
      https://api.media.atlassian.com/file/UNKNOWN_MEDIA_image-2023-05-09-12-18-13-842.png/image?allowAnimated=true&collection=&height=498&max-age=2592000&mode=full-fit&width=545
      Request Method:
      GET
      Status Code:
      404
      Remote Address:
      185.166.143.35:443
      Referrer Policy:
      same-origin

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              a4f78cbc8f0a Kanchan Jeswani
              d072c1fa7135 Sayeed Islam (Inactive)
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              25 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: