This is still happening in September 2023 and needs to be reopened and corrected. We migrated from on-prem to Cloud JSM a month ago and it worked for the first few days and then stopped. Any new users that activate their account are still showing as "Never logged into site." I have had a support ticket open with Praecipio on this issue for 4 weeks with no movement. I was just directed to this closed ticket and I am shocked that this was marked as resolved and closed. My users are senior VP's and Directors and I cannot email them numerous times asking them to "validate their account" again. I cannot troubleshoot by impersonating or reset the users password. As an Org Admin I cannot do my job for my customers at our company.

Please reopen this ticket to actually resolve this issue for all Jira products.

I'm not as concerned about activity timestamps.

I am frustrated that I could previously look up a user and see that they have at least activated their account in our instance.

The current behavior gives me absolutely zero feedback that a user has activated their account. That seems like a regression from my perspective. If the user has trouble logging in, I have not feedback from the admin user management site about their status. I can't attempt to log in as them or send a password reset. Both of these tools were previously available to me as well as the information that they activated their account (i.e. it does NOT say "No activity" or "Never seen on this site"). Now ALL users report this way...

My only tool available for troubleshooting is to resent an invitation... which would be really annoying to receive if you already acted on it but now can't log in...

For users with site access but no product access, the following is misleading and in fact wrong when this user has in fact activated their account, logged into the portal, created issues, etc.

[x] Has access on site

     Never seen on this site

If a subtle distinction somehow makes this correct for this type of user, it's useless to me.

Hi Keri,

Were tests only conducted on Work Management though? What about Jira and Jira SM?

This issue has been happening when we use the Admin UI forever now. It happens everyday with all new users that are added to Atlassian - at least on my instance. And I've seen people complain about this issue for a long time so I don't understand how this ticket can be closed, honestly. Not sure why this ticket was opened with Work Management when it happens for all other products as well.

Is there a chance you can clone and move this ticket to a more generic Cloud project since it already has all the details, voters, people watching, etc.?

Asking users to create another bug is a bit of a stretch here imo...

Than you.

Mine is working now also.

Mine started July 19th and the last activity is giving correct details now..I think they only fixed it for those that had the issue on July 19th.

We are talking about two different things if this started on " 19th July, 2022"  if you notice all of our comments on this BUG is from before July 19. Still broken and still an issue. Why won't they fix this bug?

Hi everyone,

A recent incident that impacted our data pipeline caused all timestamps for product access to stop updating since 19th July, 2022. The incident was resolved on 29th July, 2022. During that timeframe, the last activity date in the Jira Admin UI has been wrongly showing an older timestamp or no activity at all for product access.

The incident has now been resolved and last access details are correctly gathered and populated in the Jira Admin UI.

Please note that the access events data aggregation is not instant and the last activity details can appear in the admin UI with a delay of up to 5 hours.

Thank you for your patience and we apologise for the impact this issue may have caused.

Kind regards,
Matt Di Berardino
Jira Work Management Developer

Why was this ticket closed when this is still broken and still an issue?

This needs to be fixed. I have several users who are active and showing as "Invited". I absolutely need to know which are really active and which aren't.

Another result of this issue seems to be that I can't add a person as a stakeholder for an incident until it shows them as having logged in in Atlassian admin.

Can't be. The problem still persists.

The issue is still present.

Same issue, should he be re-opened 

Same issue here, I can access Jira, etc. but are still shown with "No Activity" 
 

Same issue here. Users can access Jira, etc. but are still shown with "No Activity" (which means, we cannot impersonate the user as the button is grayed out, etc.).

I'm having the same issue and, as the admin, I cannot make the person a project lead because she doesn't show up in the dropdown.

Same issue here. Cloud user and we have AD - SSO setup. 

080e5ca369c5 - It sounds like you're having a similar issue, but with Jira Service Management, is that correct?

Hello, 

I am "enjoying" the same problem here. The user clicked on the accept invitation button from the received e-mail, accessed the service desk, I created a new test ticket and assigned it to him, he even commented on the ticket, but the user management page still tells me that the user has never accessed the site. 

How this issue is closed and fixed but the issue still manifests?

Please provide support.

Regards,

Edward

こちらの不具合まだ解決されていないようです。チケットがクローズされているようですが、引き続き対応お願いしたいです。

I'm sorry but how come this ticket is closed if the issue is still happening?

It just happened to me again. Two users were added today, clicked on the link from the Atlassian invite, logged in to Jira, view tickets, etc. but still show as never seen on site.

Am I missing something here?

Same issue here on cloud instance:

• User has logged in, where admin panel shows "Has access on site. Never seen on site"
• User is able to work with confluence, browse public spaces and edit pages
• Site admins are unable to invite user to private spaces

Did anyone manage to find a solution or predictable workaround to solve this issue?

shireen.bailey 4156e9a10310 The issue that you were seeing was due to a temporary glitch, the issue should be fixed now. If the issue still persist, please raise a support ticket and we can look into it.

We have the same problem on our Cloud instance.

• All active users have status "Has site access - No activity" and on detail page "Never seen on this site" and "Never used this product" for every app. Also the last activity date is set to initial creation date of the user
• All inactive users have status "No site access" and on detail page "Never seen on this site". Last activity date is set to "Not seen on this site"

I have the same issue with existing users who have been active for years, now showing as no activity since 2019 and for some even since 2017. These users have been active today. It even says that about me and I am the site & org admin

Same problem here. New user has clicked on the link in the invite, and completed his activation. He is able to log in and work on issues, but Jira's User Management still indicates he "has never accessed the site". As a consequence, the administrator is unable to impersonate this user to check his permissions.

--> UPDATE: after several hours the status of the newly created account in User management changed from 'nog logged in yet' to 'has site access'. problem solved, but the delay was rather unexpected

I have the same issue - new user has logged in and created an issue. But in the user management screen, user still shows no activity as if the user has never logged in.

I am having the same issue.

The users are able to log in and work as far as I have seen, but activity is not tracks nor can I test permissions.

I have a user that has accepted invite but still showing "hasn't accessed site" and she can't access projects she has been access to 

Never mind this was a permission issue not an authentication issue 

Should this be once user has authenticated in?