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  1. Jira Work Management Cloud
  2. JWMCLOUD-260

The Pages feature is inaccessible when there is only a Jira Service Management license.

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • Project Pages
    • None
    • 5
    • Severity 3 - Minor

    Description

      Issue Summary

      Jira Work Management (JWM) is included in Jira Service Management (JSM). However, when a customer only has a JSM license, they are unable to access the Pages feature. Jira looks for the JWM license and produces an HTTP 403 Status when it cannot find it.

      Steps to Reproduce

      1. Set up an account with only JSM and Confluence
      2. Try to access Pages in a JSM project.

      Expected Results

      Pages will work

      Actual Results

      An error message is produced :

      Workaround

      Customers can do a Trial of JWM:

      1. Go to admin.atlassian.com
      2. Click the settings (...) for their site (next to the Manage users button)
      3. Select Manage product access
      4. Go to Discover applications
      5. Locate Jira Work Management and click Try it now

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              Unassigned Unassigned
              a9b9e933abe5 Collin (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: