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  1. Jira Work Management Cloud
  2. JWMCLOUD-180

TMP Resolution field does not change to resolve when issue move to done

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    • 49
    • Severity 3 - Minor

      Atlassian Update - May 2023

      This has been fixed and released to everyone  Any issues moved to/from the 'done' status category from now on will have their resolution set or cleared correctly.

      Something to note is that this will not be applied to historical data, any issues already in the 'done' category will not have their resolution automatically set to resolved. We were worried about the impact of making such a mass change to all projects' 'done' issues, so have left the decision to you if you wish to do a one-off update.

      To do so, you can use Jira's bulk edit feature to update the resolution to 'resolved', you will only need to do this once, and any future updates will happen automatically. Follow the steps listed under the 2. Transition your issues heading here - https://confluence.atlassian.com/jirakb/bulk-update-the-resolution-field-in-jira-321857142.html#BulkupdatetheresolutionfieldinJira-2.TransitionyourIssues

      Issue Summary

      In JWM projects we don't add resolution fields into our templates (we choose not to do it), however, this field is still visible in the issue navigator and might cause confusion. In CMP the customer can always create a post function to make this transition to resolved happens, but there is no workaround in TMP

      Furthermore, the Created vs. Resolved and Created Issues reports built into the template will not reflect resolved issues because no resolution is set, and there is no option to do so aside from automation.
       

      Steps to Reproduce

      1. Move a ticket to “done” or any status that means resolve

      Expected Results

      Resolution field to be resolved

      Actual Results

      The resolution field stays unresolved

      Workaround

      You can create an automation to change the value of the field Resolution to "Done", once the issue is transitioned to Done.

      This is accessible via System » Global Automation

        1. Automation Resolution.png
          Automation Resolution.png
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              hroberts Heather Roberts
              ec42d141de9c Marcelo B
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                Created:
                Updated:
                Resolved: