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  1. Jira Software Data Center
  2. JSWSERVER-8091

GreenHopper Feedback Errors With an Active Atlassian ID Session

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      NOTE: This bug report is for JIRA Software Server. Using JIRA Software Cloud? See the corresponding bug report.

      Steps to Reproduce:

      There is a new issue which has come up which affects all issue collectors being served from https://jira.atlassian.com. Current analysis is the following.

      1. User is logged in to https://support.atlassian.com or https://confluence.atlassian.com. This means that the new Unified Login for Atlassian (https://id.atlassian.com) knows the User.
      2. User has never accessed https://jira.atlassian.com after the unified login process was introduced.
      3. User opens their JIRA instance and accesses GreenHopper.
      4. GreenHopper throws up a red banner saying Syntax Error for the script feedback.js.

      Analysis

      The feedback.js download request from GreenHopper goes to https://jira.atlassian.com and is intercepted by the Unified Login and taken to the 'Merge Accounts' page (so instead of the feedback.js the html content of the 'Merge Accounts' page is downloaded)

      Workaround

      Access https://jira.atlassian.com and complete the 'Merge Accounts' process. Once done, do a hard refresh of the GreenHopper window (CMD/CTRL+SHIFT+R)

            [JSWSERVER-8091] GreenHopper Feedback Errors With an Active Atlassian ID Session

            Bugfix Automation Bot made changes -
            Minimum Version New: 6.01
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2851905 ] New: JAC Bug Workflow v3 [ 2936927 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545795 ] New: JAC Bug Workflow v2 [ 2851905 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1551858 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545795 ]
            jonah (Inactive) made changes -
            Description Original: h3. Steps to Reproduce:
            There is a new issue which has come up which affects all issue collectors being served from https://jira.atlassian.com. Current analysis is the following.
            # User is logged in to https://support.atlassian.com or https://confluence.atlassian.com. This means that the new Unified Login for Atlassian (https://id.atlassian.com) knows the User.
            # User has never accessed https://jira.atlassian.com after the unified login process was introduced.
            # User opens *their JIRA instance* and accesses GreenHopper.
            # GreenHopper throws up a red banner saying Syntax Error for the script feedback.js.

            h3. Analysis
            The feedback.js download request from GreenHopper goes to https://jira.atlassian.com and is intercepted by the Unified Login and taken to the 'Merge Accounts' page (so instead of the feedback.js the html content of the 'Merge Accounts' page is downloaded)

            h3. Workaround
            Access https://jira.atlassian.com and complete the 'Merge Accounts' process. Once done, do a hard refresh of the GreenHopper window (CMD/CTRL+SHIFT+R)             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Software Server*. Using *JIRA Software Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSWCLOUD-8091].
              {panel}

            h3. Steps to Reproduce:
            There is a new issue which has come up which affects all issue collectors being served from https://jira.atlassian.com. Current analysis is the following.
            # User is logged in to https://support.atlassian.com or https://confluence.atlassian.com. This means that the new Unified Login for Atlassian (https://id.atlassian.com) knows the User.
            # User has never accessed https://jira.atlassian.com after the unified login process was introduced.
            # User opens *their JIRA instance* and accesses GreenHopper.
            # GreenHopper throws up a red banner saying Syntax Error for the script feedback.js.

            h3. Analysis
            The feedback.js download request from GreenHopper goes to https://jira.atlassian.com and is intercepted by the Unified Login and taken to the 'Merge Accounts' page (so instead of the feedback.js the html content of the 'Merge Accounts' page is downloaded)

            h3. Workaround
            Access https://jira.atlassian.com and complete the 'Merge Accounts' process. Once done, do a hard refresh of the GreenHopper window (CMD/CTRL+SHIFT+R)
            jonah (Inactive) made changes -
            Link New: This issue relates to JSWCLOUD-8091 [ JSWCLOUD-8091 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server bugfix_support_backlog fixme New: affects-cloud affects-server bugfix_support_backlog fixme
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: bugfix_support_backlog fixme New: affects-server bugfix_support_backlog fixme
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 908911 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1551858 ]
            Michael Andreacchio made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 120308 ] New: This issue links to "Page (Atlassian Documentation)" [ 120308 ]

              Unassigned Unassigned
              rpillai RenjithA
              Affected customers:
              3 This affects my team
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: