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Bug
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Resolution: Fixed
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High (View bug fix roadmap)
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9.6.0, 9.7.1, 9.10.0, 9.12.0
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None
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9.06
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2
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Severity 2 - Major
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9
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Issue Summary
This is reproducible on Data Center: (yes)
There are reports from the field that after the upgrade to 9.7.1 the Programs inside JPO are throwing 404 errors and are inaccessible, I can replicate the issue on 9.6.0 by only adding a multiple-choice custom field to an existing Program.
Steps to Reproduce
- Create a Program with 2 or more Plans
- Create a custom field (multiple-choice) with 4 or more options
- Add the custom field to the existing Program
- Try to access the Program
Expected Results
As a Jira admin we expect to be able to add a custom field multiple-choice or continue using the existing Programs that are attached to this type of field
Note: Per the link below it should be supportable.
Actual Results
The below exception is thrown on the screen (screenshot below)
Note: There are no entries on Jira log, only access.log will show the 404 error while accessing the /rest/jpo/1.0/customfield/getOptions endpoint
404 No response available. =============== === Request === =============== URL: /j960/rest/jpo/1.0/customfield/getOptions Type: POST Status: 404 Data: "{\"optionIds\":[\"10402\",\"10404\"]}" =================== === Client Info === =================== User agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/119.0.0.0 Safari/537.36 Local time: Wed Nov 22 2023 14:19:02 GMT-0300 (Brasilia Standard Time) =================== === Plugin Info === =================== Plugin build: 9.6.0 =================== === System Info === =================== Jira Title: Jira Jira Version: 9.6.0 Agile Version: 9.6.0
Workaround
The only known workaround is to remove the custom field causing the error.
- is caused by
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- Closed
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- is cloned by
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WCAT-444 You do not have permission to view this issue
- mentioned in
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Page Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSWSERVER-25434] Adding a multiple-choice custom field to a Program, will make it inaccessible
| Remote Link | New: This issue links to "Page (Confluence)" [ 1004480 ] |
| Labels | Original: ltsr |
| Labels | New: ltsr |
| Affects Version/s | New: 9.10.0 [ 105099 ] |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Waiting for Release [ 12075 ] | New: Closed [ 6 ] |
| UIS | Original: 8 | New: 9 |
We experience the same error and is reproducible on Data Center 9.12.0 for Select list (single choice) field.
Update existing program plan by adding custom field is throwing a 404 error.
After removing the custom field the program is accessible again.
404 No response available. =============== === Request === =============== URL: /rest/jpo/1.0/customfield/getOptions Type: POST Status: 404 Data: "{\"optionIds\":[\"14516\",\"14517\",\"14518\",\"14519\",\"14520\"]}" =================== === Client Info === =================== User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36 Local time: Tue Jan 09 2024 10:40:20 GMT+0100 (Central European Standard Time) =================== === Plugin Info === =================== Plugin build: 9.12.0 =================== === System Info === =================== Jira Title: Jira Jira Version: 9.12.0 Agile Version: 9.12.0
| UIS | Original: 2 | New: 8 |
| UIS | Original: 1 | New: 2 |
changing WAITING_FOR_RELEASE to CLOSED as 9.12.2 has been released