[JSWSERVER-24900] Issue Creation fails within the plan if workflow validators from the JSU add-on are used

Type: Bug
Resolution: Fixed
Priority: Medium (View bug fix roadmap)
Fix Version/s: 10.2.0, 9.17.5, 9.12.19
Affects Version/s: 8.20.0, 9.4.17, 9.12.4
Component/s: (Advanced Roadmaps) Plan - Create / Commit / Delete
Labels:
- Plan-Create
- ril
- whl-fy24q4
- whl-fy25q1
- whl-fy25q2

Introduced in Version:
8.2
Support reference count:
11
Symptom Severity:
Severity 2 - Major
UIS:
23
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

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Atlassian Update – 13 February 2023

Dear Customers,

Thank you for taking the time to file and comment on this issue. We realize it still occurs and impacts your organization. We are now working on multiple customer requests and on new features, so we have to postpone our resolution of this issue. We’ve decided to move this issue to our long-term backlog.

The workaround for this bug is in the issue description.

Please continue watching this ticket for future updates and changes in the timeline that impacts your work.

Best regards

Daniel Dudziak
Senior Software Engineer

Show
Atlassian Update – 13 February 2023 Dear Customers, Thank you for taking the time to file and comment on this issue. We realize it still occurs and impacts your organization. We are now working on multiple customer requests and on new features, so we have to postpone our resolution of this issue. We’ve decided to move this issue to our long-term backlog. The workaround for this bug is in the issue description. Please continue watching this ticket for future updates and changes in the timeline that impacts your work. Best regards Daniel Dudziak Senior Software Engineer

Issue Summary

Issue Creation from within the Advanced Roadmap plan fails if a required field is configured in the ‘create’ transition of the Workflows using a validator from the JSU Automation Suite for Jira Workflows 3rd-party add-on.

Steps to Reproduce

Preliminary steps

Install JSU plugin just to add a required field validator. We can follow the below steps

Edit the workflow which is associated to the specific issuetype
Click on the Create transition, and click on Validators
Click on add validator
Select the radio button "Fields Required (JSU)" and click add
From the available fields, select Description and click "Add"
Publish the workflow

Steps to replicate the bug

Open an existing Portfolio plan
Click on Create Issue link from the plan
Provide the summary and select the Issue type as Story
Click on Review Changes button to view the modified details
Click on "Save Selected Changes in Jira" button
Changes cannot be saved' notification is displayed to the user.

Expected Results

It will bring another dialog box requesting for other mandatory fields to fill in according to the issue type selected.

Actual Results

Error as seen in the screenshot

The below exception is thrown in the xxxxxxx.log file:

2020-06-18 18:52:11,241 http-nio-8851-exec-6 WARN admin 1132x7016x1 27281f 0:0:0:0:0:0:0:1 /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.common.BaseScenarioEntityCommitService] Error in commit operation.
com.atlassian.rm.jpo.env.issues.EnvironmentIssueCreateException: Specific error details: {description=Description is required.}
	at com.atlassian.rm.jpo.env.issues.JiraIssueService.createIssue(JiraIssueService.java:166)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCreateAction.performApiOperation(ScenarioIssueCreateAction.java:88)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueModificationAction.perform(ScenarioIssueModificationAction.java:284)
	at com.atlassian.rm.common.persistence.transaction.Registry.run(Registry.java:35)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCommitService.add(ScenarioIssueCommitService.java:137)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCommitService.add(ScenarioIssueCommitService.java:47)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.addInternal(BaseScenarioEntityCommitService.java:349)
	at com.atlassian.rm.jpo.core.scenario.common.BaseRankableScenarioEntityCommitService.addInternal(BaseRankableScenarioEntityCommitService.java:68)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.executeOperation(BaseScenarioEntityCommitService.java:428)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.transactionalCommitInternal(BaseScenarioEntityCommitService.java:291)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService$2.apply(BaseScenarioEntityCommitService.java:257)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService$2.apply(BaseScenarioEntityCommitService.java:252)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inTransaction(TransactionHandler.java:111)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inNewTransaction(TransactionHandler.java:99)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inNewTransaction(TransactionHandler.java:89)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.lambda$inDatabaseTransaction$3(TransactionHandler.java:69)
	at com.atlassian.rm.common.persistence.DefaultDatabaseProvider.lambda$run$0(DefaultDatabaseProvider.java:24)
	at com.atlassian.rm.common.persistence.env.JiraDatabaseProvider.lambda$execute$0(JiraDatabaseProvider.java:34)
	at com.atlassian.rm.common.bridges.jira.persistence.JiraDatabaseProviderBridge76.execute(JiraDatabaseProviderBridge76.java:59)
	at com.atlassian.rm.common.persistence.env.JiraDatabaseProvider.execute(JiraDatabaseProvider.java:34)
	at com.atlassian.rm.common.persistence.DefaultDatabaseProvider.run(DefaultDatabaseProvider.java:24)
	at com.atlassian.rm.common.persistence.transaction.TransactionHandler.inDatabaseTransaction(TransactionHandler.java:68)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.commitInternal(BaseScenarioEntityCommitService.java:252)
	at com.atlassian.rm.jpo.core.scenario.common.BaseScenarioEntityCommitService.commit(BaseScenarioEntityCommitService.java:143)
	at com.atlassian.rm.jpo.rest.service.scenario.common.BaseScenarioCommitRestEndpoint.commit(BaseScenarioCommitRestEndpoint.java:43)
	... 3 filtered
	at java.lang.reflect.Method.invoke(Method.java:498)
	... 8 filtered
	at com.atlassian.rm.common.rest.scope.RequestOperationScopeDispatcher.dispatch(RequestOperationScopeDispatcher.java:25)
	at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49)
	at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49)
	at com.atlassian.rm.common.rest.mau.MauTrackingDispatcher.dispatch(MauTrackingDispatcher.java:28)
	... 10 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
	... 8 filtered
	at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:37)
	... 4 filtered
	at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
	... 3 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 57 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:213)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:204)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:135)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:124)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)

2020-06-18 18:52:11,256 http-nio-8851-exec-6 WARN admin 1132x7016x1 27281f 0:0:0:0:0:0:0:1 /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.issue.IssueScenarioEntityCommitExceptionHandler] Exception when trying to commit issue: Specific error details: {description=Description is required.}.
2020-06-18 18:52:11,385 http-nio-8851-exec-22 ERROR admin 1132x7017x1 27281f 0:0:0:0:0:0:0:1 /rest/jpo/1.0/backlog/hiddenIssues [c.a.r.c.r.provider.exception.DefaultExceptionMapper] java.lang.NumberFormatException: For input string: "SCEN-0fbd194e-d5ce-48dd-8be1-846aeaf85fe9"
com.google.gson.JsonSyntaxException: java.lang.NumberFormatException: For input string: "SCEN-0fbd194e-d5ce-48dd-8be1-846aeaf85fe9"
	at com.google.gson.internal.bind.TypeAdapters$8.read(TypeAdapters.java:263)
	at com.google.gson.internal.bind.TypeAdapters$8.read(TypeAdapters.java:253)
	at com.google.gson.internal.bind.TypeAdapterRuntimeTypeWrapper.read(TypeAdapterRuntimeTypeWrapper.java:40)
	at com.google.gson.internal.bind.CollectionTypeAdapterFactory$Adapter.read(CollectionTypeAdapterFactory.java:81)
	at com.google.gson.internal.bind.CollectionTypeAdapterFactory$Adapter.read(CollectionTypeAdapterFactory.java:60)
	at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory$1.read(ReflectiveTypeAdapterFactory.java:103)
	at com.google.gson.internal.bind.ReflectiveTypeAdapterFactory$Adapter.read(ReflectiveTypeAdapterFactory.java:196)
	at com.google.gson.Gson.fromJson(Gson.java:810)
	at com.google.gson.Gson.fromJson(Gson.java:775)
	at com.atlassian.rm.common.basics.gson.GsonJsonTransformer.fromJson(GsonJsonTransformer.java:23)
	at com.atlassian.rm.common.rest.provider.GsonJerseyProviderUtf8.readFrom(GsonJerseyProviderUtf8.java:72)
	at com.atlassian.rm.common.rest.provider.GsonJerseyProviderUtf8.readFrom(GsonJerseyProviderUtf8.java:25)
	at com.sun.jersey.spi.container.ContainerRequest.getEntity(ContainerRequest.java:490)
	at com.sun.jersey.spi.container.AdaptingContainerRequest.getEntity(AdaptingContainerRequest.java:236)
	... 5 filtered
	at com.atlassian.rm.common.rest.scope.RequestOperationScopeDispatcher.dispatch(RequestOperationScopeDispatcher.java:25)
	at com.atlassian.rm.common.rest.permissions.AnnotationPermissionDispatcher.dispatch(AnnotationPermissionDispatcher.java:49)
	at com.atlassian.rm.common.rest.mau.MauTrackingDispatcher.dispatch(MauTrackingDispatcher.java:28)
	... 11 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:159)
	... 1 filtered
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:69)
	... 32 filtered
	at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
	... 8 filtered
	at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:37)
	... 4 filtered
	at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:54)
	... 3 filtered
	at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 57 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
	... 16 filtered
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
	... 19 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:213)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
	at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:204)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:135)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:124)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 26 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 25 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.NumberFormatException: For input string: "SCEN-0fbd194e-d5ce-48dd-8be1-846aeaf85fe9"
	at sun.misc.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:2043)
	at sun.misc.FloatingDecimal.parseDouble(FloatingDecimal.java:110)
	at java.lang.Double.parseDouble(Double.java:538)
	at com.google.gson.stream.JsonReader.nextLong(JsonReader.java:977)

Workaround

Instead of using the JSU workflow validator to make the field required, make it required via Jira's native Field Configuration feature.

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Screenshot 2020-06-18 at 6.52.26 PM.png
465 kB
18/Jun/2020 6:11 PM

is related to

JRACLOUD-88370 Cannot create issues when required fields are configured in workflow validator rather than field configuration

Closed

JSWSERVER-26125 The "Set Required Field" screen does not take into account mandatory fields from ScriptRunner behaviors

Gathering Interest

relates to

JSWSERVER-25034 Create issue with field required does not save the changes

Long Term Backlog

JSWSERVER-26125 The "Set Required Field" screen does not take into account mandatory fields from ScriptRunner behaviors

Gathering Interest

JPO-14530 Failed to load

WCAT-530 Loading...

resolves

JSWSERVER-26255 Set Required Fields screen does not show and the screen freezes when committing changes to Advanced Roadmaps Plans

Long Term Backlog

links to

Internal ticket

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 1 resolves, 1 links to, 11 mentioned in)

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