Issue Summary

When attempting to commit changes, including creating an issue from any Plans view, Jira hangs in the 'Saving in Jira...' progress screen.

In previous versions, a pop-up screen would appear prompting the user to fill in required fields, but this no longer happens.

Steps to Reproduce

1. Edit the Field Configuration scheme associated to a project to make a Jira field mandatory (for example, the Description field)
2. Create an Advanced Roadmap Plans, using the project from the previous step as the source
3. Go to the Plan and create an issue within it
4. Click on Review Changes >> Save selected changes in Jira

Expected Results

The Set Required Fields window would display
Example from working versions:

Actual Results

Jira hangs in the 'Saving in Jira...' progress screen:

When opening the Browser Network Tool, we can see that a call is made to an end point from the JSU 3rd party add-on (even if this add-on is not installed in the Jira application), that returns with a 404 error:

/rest/jsu/1/workflow/fieldsrequired/create/10101/10100

The error below is found in the Jira logs:

2025-04-09 09:29:04,443+0000 http-nio-8080-exec-33 url: /jsm/rest/jpo/1.0/issues/commit; user: admin WARN admin 569x1228x1 xsj1es XXXXXX /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.common.BaseScenarioEntityCommitService] Error in commit operation.
com.atlassian.rm.jpo.env.issues.IssueRequiredFieldsMissingException: Required Fields not set. [description]
	at com.atlassian.rm.jpo.env.issues.JiraIssueValidationService.validate(JiraIssueValidationService.java:90)
	at com.atlassian.rm.jpo.env.issues.JiraIssueValidationService.validateCreate(JiraIssueValidationService.java:42)
	at com.atlassian.rm.jpo.env.issues.JiraIssueService.createIssue(JiraIssueService.java:151)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueCreateAction.performApiOperation(ScenarioIssueCreateAction.java:87)
	at com.atlassian.rm.jpo.core.scenario.issue.ScenarioIssueModificationAction.perform(ScenarioIssueModificationAction.java:300)
	at com.atlassian.rm.common.persistence.transaction.Registry.run(Registry.java:35)

The warning below is found in the Jira logs, after the error:

2025-04-09 09:29:04,446+0000 http-nio-8080-exec-33 url: /jsm/rest/jpo/1.0/issues/commit; user: admin WARN admin 569x1228x1 xsj1es XXXXXXXX /rest/jpo/1.0/issues/commit [c.a.r.j.c.scenario.issue.IssueScenarioEntityCommitExceptionHandler] Exception when trying to commit issue: Required Fields not set. [description].

Workaround

Enable com.atlassian.portfolio.issueCreation.ShowWorkFlowValidatorFields.disabled dark feature:

1. Navigate to the URL below:

   <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa

2. Add the flag below to the Enable dark feature field and click Add

   com.atlassian.portfolio.issueCreation.ShowWorkFlowValidatorFields.disabled
   

Notes

• We suspect this bug to be caused by the bug fix from JSWSERVER-24900
• This bug does not impact Jira 10.x versions
• This bug only impacts
  • All Jira 9.12.x versions from 9.12.19
  • All Jira 9.17.x versions from 9.17.5