Issue Summary

When attempting to commit changes, including creating an issue from any Plans view, Jira hangs in the 'Saving in Jira...' progress screen.

In previous versions, a pop-up screen would appear prompting the user to fill in required fields, but this no longer happens.

Steps to Reproduce

1. Set required field/s
2. Go to the Plan and create an issue within it
3. Click on Review Changes >> Save selected changes in Jira

Expected Results

The Set Required Fields window would display
Example from working versions:

Actual Results

Jira hangs in the 'Saving in Jira...' progress screen:

Workaround

Option 1

• Supported Custom fields -> Configure custom fields in Advanced Roadmaps
  • If the required fields are supported, add them to the Plan settings to fix the problem
  • Non-supported fields need to be turned 'optional' in Jira to workaround this bug

Option 2

Enable com.atlassian.portfolio.issueCreation.ShowWorkFlowValidatorFields.disabled dark feature:

1. Navigate to <BASE_URL>/secure/admin/SiteDarkFeatures!default.jspa
2. Add com.atlassian.portfolio.issueCreation.ShowWorkFlowValidatorFields.disabled to Enable dark feature and click Add

Option 3

1. Download the compressed Jira Software 9.17.4 and extract it
2. Go to the following directory path:
   • atlassian-jira-software-9.17.4-standalone/atlassian-jira/WEB-INF/application-installation/jira-software-application
3. Copy the following .jar files:
   • portfolio-plugin-9.17.4.jar
   • jira-portfolio-9.17.4.jar
4. On Jira 9.17.5, go to the following locations:
   • <Jira_Installation>/atlassian-jira/WEB-INF/application-installation/jira-software-application
   • <Jira_home>/plugins/installed-plugins
5. Replace the .jar below with the 9.17.4 previously copied ones:
   • portfolio-plugin-9.17.5.jar
   • jira-portfolio-9.17.5.jar

Solution

Jira Software 9.17.5 is the only affected version. The bug is fixed on version 10.0.0 onwards.