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  1. Jira Software Data Center
  2. JSWSERVER-21879

Support Assets fields from Jira Service Management in create/edit screens

    • 1
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      Issue Summary

      Create issue from Ms Team does not show Assets fields from Jira Service Management.

      Steps to Reproduce

      1. In a project add an Assets custom field of any type to the create screen.
      2. In Ms Team type create.
      3. Notice that the Insight field is not visible:

      Expected Results

      The Create screen should show Assets fields.

      Actual Results

      The Create screen does not show Assets fields.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSWSERVER-21879] Support Assets fields from Jira Service Management in create/edit screens

            SET Analytics Bot made changes -
            Support reference count New: 1
            Marek Parfianowicz made changes -
            Description Original: h3. Issue Summary

            Create issue from Ms Team does not show Assets fields from Jira Service Management.

            h3. Steps to Reproduce
             # In a project add an Insight custom field of any type to the create screen.
             !Screenshot 2021-02-05 at 17.09.03.png|thumbnail!
             # In Ms Team type *create*.
             # Notice that the Insight field is not visible:
             !Screenshot 2021-02-05 at 17.08.50.png|thumbnail!

            h3. Expected Results
            The Create screen should show Assets fields.

            h3. Actual Results
            The Create screen does not show Assets fields.

            h3. Workaround
             Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            Create issue from Ms Team does not show Assets fields from Jira Service Management.

            h3. Steps to Reproduce
             # In a project add an Assets custom field of any type to the create screen.
             !Screenshot 2021-02-05 at 17.09.03.png|thumbnail!
             # In Ms Team type *create*.
             # Notice that the Insight field is not visible:
             !Screenshot 2021-02-05 at 17.08.50.png|thumbnail!

            h3. Expected Results
            The Create screen should show Assets fields.

            h3. Actual Results
            The Create screen does not show Assets fields.

            h3. Workaround
             Currently there is no known workaround for this behavior. A workaround will be added here when available
            Marek Parfianowicz made changes -
            Affects Version/s Original: JSMT 2022.08.101 [ 105741 ]
            Workflow Original: JAC Bug Workflow v3 [ 4058794 ] New: JAC Suggestion Workflow 3 [ 4406623 ]
            Issue Type Original: Bug [ 1 ] New: Suggestion [ 10000 ]
            Priority Original: Low [ 4 ]
            Status Original: Needs Triage [ 10030 ] New: Gathering Interest [ 11772 ]
            Marek Parfianowicz made changes -
            Summary Original: Create issue from Ms Team does not show Assets fields New: Support Assets fields from Jira Service Management in create/edit screens
            Marek Parfianowicz made changes -
            Description Original: h3. Issue Summary

            Create issue from Ms Team does not show Insight Asset Management fields.
            By default the issue create screen from MS Team side does not support custom fields coming from third party plugin. Only custom fields type bundled with Jira are shown.
            However it does also not show *Atlassian Insight custom fields*.

            h3. Steps to Reproduce
             # In a project add an Insight custom field of any type to the create screen.
             !Screenshot 2021-02-05 at 17.09.03.png|thumbnail!
             # In Ms Team type *create*.
             # Notice that the Insight field is not visible:
             !Screenshot 2021-02-05 at 17.08.50.png|thumbnail!

            h3. Expected Results
            The Create screen should show Insight fields.
            h3. Actual Results
            The Create screen does not show Insight fields.

            h3. Workaround
             Currently there is no known workaround for this behavior. A workaround will be added here when available
            New: h3. Issue Summary

            Create issue from Ms Team does not show Assets fields from Jira Service Management.

            h3. Steps to Reproduce
             # In a project add an Insight custom field of any type to the create screen.
             !Screenshot 2021-02-05 at 17.09.03.png|thumbnail!
             # In Ms Team type *create*.
             # Notice that the Insight field is not visible:
             !Screenshot 2021-02-05 at 17.08.50.png|thumbnail!

            h3. Expected Results
            The Create screen should show Assets fields.

            h3. Actual Results
            The Create screen does not show Assets fields.

            h3. Workaround
             Currently there is no known workaround for this behavior. A workaround will be added here when available
            Marek Parfianowicz made changes -
            Summary Original: Create issue from Ms Team does not show Insight Asset Management fields New: Create issue from Ms Team does not show Assets fields
            Marek Parfianowicz made changes -
            Affects Version/s Original: 9.10.1 [ 105527 ]
            Affects Version/s New: JSMT 2022.08.101 [ 105741 ]
            Marek Parfianowicz made changes -
            Introduced in Version Original: 9.1
            Bugfix Automation Bot made changes -
            Introduced in Version New: 9.1
            Marek Parfianowicz made changes -
            Component/s Original: Jira Server for Teams [ 61899 ]
            Component/s New: Microsoft Teams for Jira Integration [ 62096 ]
            Key Original: API-379 New: JSWSERVER-21879
            Symptom Severity Original: Severity 2 - Major [ 14431 ] New: Severity 3 - Minor [ 15832 ]
            Affects Version/s Original: 1.0 [ 90425 ]
            Affects Version/s New: 9.10.1 [ 105527 ]
            Project Original: Atlassian Product Integrations [ 20010 ] New: Jira Software Server and Data Center [ 12200 ]

              Unassigned Unassigned
              tmarchionni@atlassian.com Tiziana Marchionni
              Votes:
              6 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated: