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  1. Jira Software Data Center
  2. JSWSERVER-21068

Importing CSV File set active users regardless of options selected.

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      Issue Summary

      When we import a CSV file containing new users (e.g. reporter of an issue that does not have an acount on Jira) the Importer present a choice to import all users as inactive users. However, regardless of the option, the users are imported as active users.

      Steps to Reproduce

      1. Go to Search>Issues
      2. Search for some issues to be exported.
      3. Select the option Export>CSV
      4. Open the newly created file.
      5. Edit the "Assignee" field to add some sample users (e.g. user1, user2, user3, ...)
      6. Save the file as an CSV file.
      7. Do to Jira and create a new Project.
      8. Select to Administration (⚙️)>System>External System Import
      9. Import the file saved on Step 6.
      10. Map the project and Fields to complete the import
      11. On the screen of what to do with imported users, select the option "Leave them as inactive for now."
      12. Proceed with the import.
      13. After the import, go to Administration (⚙️)> User management

      Expected Results

      The users created by the CSV import should have been created and set as inactive.

      Actual Results

      All the users are created as active.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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          import message.png
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        3. created active user.png
          created active user.png
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            Unassigned Unassigned
            29e3a1879ac5 Benedy (Inactive)
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              Created:
              Updated: