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Bug
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Resolution: Unresolved
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Low (View bug fix roadmap)
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8.16.1
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None
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8.16
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1
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Severity 3 - Minor
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Issue Summary
https://confluence.atlassian.com/adminjiraserver084/license-compatibility-979404319.html references an error "The license could not be installed" when attempting to upgrade a license to DC; The suggested steps there only advice customer to use JIRA Eval license as an intermediate step before upgrade the license to DC version
This doesn't work in all scenarios. For example, if JIRA Service Desk and JIRA Software Apps are present, customers will run into this issue with the same error:
https://confluence.atlassian.com/jirakb/incompatible-message-when-applying-dc-evaluation-license-keys-1018765662.html
They may also run into this error as well:
https://confluence.atlassian.com/jirakb/jira-throws-error-when-pasting-a-different-license-type-from-the-current-license-type-935373427.html
Steps to Reproduce
- Open the article
Expected Results
If the documentation is referencing an error, then it should suggest all potential known causes and solutions
Actual Results
It only suggests one solution, which is not applicable to all cases
Workaround
Customers need to contact support to resolve this rather trivial issue
