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  1. Jira Software Data Center
  2. JSWSERVER-16782

Adding comment to issue from kanban board without "Add comments" permission gives error

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      Summary

      Trying to add a comment on an issue from kanban board without having "Add comments" permission results into error : "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down."

      Steps to Reproduce

      1. on a Jira Software project, remove "Add comments" permission from users
      2. setup a Kanban board from this project
      3. try to add comment from the board to an issue

      Expected Results

      Comment link is not shown to users indicating that they do not have permissions to add comments

      Actual Results

      User is able to see the add comment link.
      When clinking on "Comment", the error "The JIRA server could not be contacted. This may be a temporary glitch or the server may be down." is shown. (See attachment)

      No error is shown in the logs.

      Workaround

      Give users "Add comments" permission.

        1. Screen Shot 2018-09-18 at 14.07.20.png
          60 kB
          Ruchi Tandon

            [JSWSERVER-16782] Adding comment to issue from kanban board without "Add comments" permission gives error

            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 3
            Aline Staudt made changes -
            Link New: This issue relates to JSWSERVER-16559 [ JSWSERVER-16559 ]
            Aline Staudt made changes -
            Link New: This issue relates to JSWSERVER-20597 [ JSWSERVER-20597 ]
            Aline Staudt made changes -
            Link New: This issue relates to JSWSERVER-14840 [ JSWSERVER-14840 ]
            Bugfix Automation Bot made changes -
            Support reference count Original: 1 New: 2
            Thiago Masutti made changes -
            Affects Version/s New: 8.5.17 [ 95699 ]
            Affects Version/s New: 8.13.13 [ 97814 ]
            Affects Version/s New: 8.20.2 [ 97810 ]
            Bugfix Automation Bot made changes -
            Minimum Version New: 7.08
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2852845 ] New: JAC Bug Workflow v3 [ 2933981 ]
            Michael Andreacchio made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]

              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated: