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  1. Jira Software Data Center
  2. JSWSERVER-16562

Notification Issue Commented not work by create a Comment via a IncomingMail

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Board configuration
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      Hello,

      When creating a commentary via IncomingMail, the persons or roles entered in the Notification Scheme for the event "Issue Commented" receive no notification.

       

      The comments that are created via mail seem to be added as an attachment. -> The notification thus only accesses the event "Issued Updated".

      See comments -> Tab Activity:


      The notification should also be received by the persons who are registered at the event "Issue Commented".

      In addition, the notification at the event "Issue Commented" does not apply even if a comment is added during a workflow step. Behavior is ugly

      Can you fix the error please?
      We can not set the notification to the Issue Updated event because otherwise the users would receive a notification for every minor change.

        1. image-2018-04-24-08-20-25-073.png
          image-2018-04-24-08-20-25-073.png
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        2. Incoming-Mail.JPG
          Incoming-Mail.JPG
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        3. Incoming-Mail.JPG
          Incoming-Mail.JPG
          165 kB
        4. Notification-Scheme.JPG
          Notification-Scheme.JPG
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            [JSWSERVER-16562] Notification Issue Commented not work by create a Comment via a IncomingMail

            SET Analytics Bot made changes -
            Support reference count New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3065390 ] New: JAC Suggestion Workflow 3 [ 3660770 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2661638 ] New: JAC Suggestion Workflow [ 3065390 ]
            NadineW made changes -
            Description Original: Hello,

            When creating a commentary via IncomingMail, the persons or roles entered in the Notification Scheme for the event "Issue Commented" receive no notification.

            !Incoming-Mail.JPG|width=711,height=408!

            !Notification-Scheme.JPG|width=781,height=330!

             

            The comments that are created via mail seem to be added as an attachment. -> The notification thus only accesses the event "Issued Updated".
             The notification should also be received by the persons who are registered at the event "Issue Commented".

            In addition, the notification at the event "Issue Commented" does not apply even if a comment is added during a workflow step. Behavior is ugly :(

            Can you fix the error please?
             We can not set the notification to the Issue Updated event because otherwise the users would receive a notification for every minor change.
            New: Hello,

            When creating a commentary via IncomingMail, the persons or roles entered in the Notification Scheme for the event "Issue Commented" receive no notification.

            !Incoming-Mail.JPG|width=711,height=408!

            !Notification-Scheme.JPG|width=781,height=330!

             

            The comments that are created via mail seem to be added as an attachment. -> The notification thus only accesses the event "Issued Updated".

            See comments -> Tab Activity:

            !image-2018-04-24-08-20-25-073.png|width=823,height=501!
             The notification should also be received by the persons who are registered at the event "Issue Commented".

            In addition, the notification at the event "Issue Commented" does not apply even if a comment is added during a workflow step. Behavior is ugly :(

            Can you fix the error please?
             We can not set the notification to the Issue Updated event because otherwise the users would receive a notification for every minor change.
            NadineW made changes -
            Attachment New: image-2018-04-24-08-20-25-073.png [ 314412 ]
            NadineW made changes -
            Description Original: Hello,

            When creating a commentary via IncomingMail, the persons or roles entered in the Notification Scheme for the event "Issue Commented" receive no notification.

            !image-2018-04-24-08-09-50-237.png|width=1063,height=201!

            !image-2018-04-24-08-10-48-838.png|width=911,height=385!

            The comments that are created via mail seem to be added as an attachment. -> The notification thus only accesses the event "Issued Updated".
             The notification should also be received by the persons who are registered at the event "Issue Commented".

            In addition, the notification at the event "Issue Commented" does not apply even if a comment is added during a workflow step. Behavior is ugly :(

            Can you fix the error please?
             We can not set the notification to the Issue Updated event because otherwise the users would receive a notification for every minor change.
            New: Hello,

            When creating a commentary via IncomingMail, the persons or roles entered in the Notification Scheme for the event "Issue Commented" receive no notification.

            !Incoming-Mail.JPG|width=711,height=408!

            !Notification-Scheme.JPG|width=781,height=330!

             

            The comments that are created via mail seem to be added as an attachment. -> The notification thus only accesses the event "Issued Updated".
             The notification should also be received by the persons who are registered at the event "Issue Commented".

            In addition, the notification at the event "Issue Commented" does not apply even if a comment is added during a workflow step. Behavior is ugly :(

            Can you fix the error please?
             We can not set the notification to the Issue Updated event because otherwise the users would receive a notification for every minor change.
            NadineW made changes -
            Attachment New: Incoming-Mail.JPG [ 314411 ]
            NadineW made changes -
            Attachment New: Notification-Scheme.JPG [ 314409 ]
            Attachment New: Incoming-Mail.JPG [ 314410 ]
            NadineW created issue -

              Unassigned Unassigned
              d7a3566a827f NadineW
              Votes:
              8 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: