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  1. Jira Software Cloud
  2. JSWCLOUD-15951

Backlog Exception: Script error getIssueList in IE 11

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Details

    Description

      Summary

      Viewing the Backlog with an empty sprint shows "An Error occurred" on screen:

      Note:

      • The error doesn't affect the backlog and can be disregarded.

      Environment

      • Browser: Internet Explorer 11

      Note:

      • It works in Chrome, Safari and Firefox

      Steps to Reproduce

      1. Create a Sample Scrum Project.
      2. Create a quick filter with jql "project = <project key>"
      3. Navigate to Backlog.
      4. Notice that there is already an active sprint
      5. Create an empty sprint.
      6. Apply the above created quick filter and refresh the page.

      Expected Results

      Board loads without error

      Actual Results

      The following error occurs in the UI:

      An error occurred
      Hide…
      
      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
      Details
      
              Exception: Script error.
              Resource: https://d2p4ir3ro0j0cb.cloudfront.net/<INSTANCE_NAME>.atlassian.net/s/7f6ff4107231bec8ba4595df86c97ca2-CDN/en_US-lyyi7f/71001/92a2ec46d1f53aa12621c7f48091ee7b/d9e265262e3f625277854f2bb2159604/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-not-opted-out=true
              Line: 0
              Column: 0
      

      Workaround

      • Dismiss to hide the error. It will re appear when refreshing the Backlog page.
      • Use a different browser

      Attachments

        1. 2_Error.png
          2_Error.png
          307 kB
        2. Error.docx
          17 kB
        3. IEVersion.png
          IEVersion.png
          34 kB
        4. image-2017-02-28-13-54-29-812.png
          image-2017-02-28-13-54-29-812.png
          33 kB
        5. image-2017-02-28-13-58-57-023.png
          image-2017-02-28-13-58-57-023.png
          61 kB

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              Unassigned Unassigned
              mgocevska Maja (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: