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  1. Jira Software Cloud
  2. JSWCLOUD-15856

Script error is shown while creating issues on board

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    Description

      Summary

      Script error is shown while creating issues on board

      Affect Version

      7.2.4

      Steps to Reproduce

      1. Open a board
      2. Click on 'Create' button on top menu
      3. Create an issue and so the error will be shown

      Expected Results

      A pop up containg the link of the issue is shown

      Actual Results

      Exception: Script error.
      Resource: https://d1ixbz5qgnvms3.cloudfront.net/instance.atlassian.net/s/d2190746f6c177cc86bd3eea2a8251eb-CDN/2bxk57/72002/4b07fe5146963ed6a907920bbffc4c86/d4cdaa32088684d39c3f277aad1eedca/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&hc-enabled=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=false&tempo_is_tempo_timesheets_license_valid=false
      Line: 0
      Column: 0

      or

      An error occurredHide… 
      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues. 
      Details 
      Exception: Uncaught TypeError: $ is not a function 
      Resource: https://instance.atlassian.net/s/2d8673e70323dcc21101a98e1a2632f0-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/6488f97bb4440c8ffba5d2f9c71d6f50/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=false 
      Line: 8238 
      Column: 988 
      Environment 
      Mozilla/5.0 (Macintosh; Intel Mac OS X 10_9_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.87 Safari/537.36 
      Stack trace 
      TypeError: $ is not a function 
      at Object.h.rankCreatedIssuesByVisibility (https://instance.atlassian.net/s/2d8673e70323dcc21101a98e1a2632f0-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/6488f97bb4440c8ffba5d2f9c71d6f50/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=false:8238:988) 
      at h.rankCreatedIssues (https://elsevier-healthsolutions.atlassian.net/s/2d8673e70323dcc21101a98e1a2632f0-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/6488f97bb4440c8ffba5d2f9c71d6f50/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=false:8238:641) 
      at https://elsevier-healthsolutions.atlassian.net/s/2d8673e70323dcc21101a98e1a2632f0-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/6488f97bb4440c8ffba5d2f9c71d6f50/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=false:7582:6238 
      at https://elsevier-healthsolutions.atlassian.net/s/abed4277ef33b6942ef0b6758b1f27d8-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/bf12499a96b855cfb1d4f2c21a11e2d1/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:552:989 
      at m.each.m.forEach (https://elsevier-healthsolutions.atlassian.net/s/abed4277ef33b6942ef0b6758b1f27d8-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/bf12499a96b855cfb1d4f2c21a11e2d1/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:552:822) 
      at Function.m.map.m.collect (https://elsevier-healthsolutions.atlassian.net/s/abed4277ef33b6942ef0b6758b1f27d8-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/bf12499a96b855cfb1d4f2c21a11e2d1/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:552:960) 
      at Object.i.issuesAndEpicsCreated (https://elsevier-healthsolutions.atlassian.net/s/2d8673e70323dcc21101a98e1a2632f0-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/6488f97bb4440c8ffba5d2f9c71d6f50/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=false:7582:6193)
      at Object. (https://elsevier-healthsolutions.atlassian.net/s/2d8673e70323dcc21101a98e1a2632f0-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/6488f97bb4440c8ffba5d2f9c71d6f50/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.global,jira.project.sidebar,jira.general,-_super/batch.js?agile_global_admin_condition=true&atlassian.aui.raphael.disabled=true&hasConnectAddons=true&jag=true&jaguser=true&jcap=true&jira-nps-enabled=true&jpo.create-dialog=true&locale=en-US&nps-not-opted-out=true&tempo_is_jira_version_equal_or_greater_than_7.0.0=true&tempo_is_tempo_core_licensed=true&tempo_is_tempo_timesheets_license_valid=false:7582:5714)
      at j (https://elsevier-healthsolutions.atlassian.net/s/abed4277ef33b6942ef0b6758b1f27d8-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/bf12499a96b855cfb1d4f2c21a11e2d1/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:38:58) 
      at Object.n.fireWith (https://elsevier-healthsolutions.atlassian.net/s/abed4277ef33b6942ef0b6758b1f27d8-CDN/b9k9ns/72002/2e88afc327843a1972b13591d51406b6/bf12499a96b855cfb1d4f2c21a11e2d1/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&locale=en-US:39:361)

      Notes

      In Chrome, the newly created Story/Task isn't added automatically in Backlog view. Users need to refresh the page to make it shown.

      Workarounds

      -

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              bmccoy bmccoy
              psilveira Paula Silveira
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              Dates

                Created:
                Updated:
                Resolved: