-
Bug
-
Resolution: Duplicate
-
Highest
-
None
-
None
-
None
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Hi there,
We are testing the JIRA Service Desk form few weeks and we came across the issue below JIRA OnDemand:
Issue:
When Agent makes any updates or add comments in an “issue” (ticket), reporter receives notification email but “Display name” shows reporter name instead of agent’s name who updated the issue (ticket).
Current Configuration:
System:
We have configured JIRA Administration Systems General Configuration Settings General Settings Email from as “${fullname}
We have also tried ${email} and ${email.hostname}
Changing these variable does not make any difference in the notifications.
Project (JIRA Service Desk):
We have also configured support@xyz.co.uk as a notification email address for the JIRA Service Desk.
Can anyone urgently help us to resolve this issue?
Kind regards,
Tariq Nazir
- duplicates
-
-
- Closed
-
- relates to
-
-
- Closed
-
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-994] Notification email shows reporter name instead of agent’s name in "From Field"
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2304617 ] | New: JAC Bug Workflow v3 [ 3125058 ] |
| Status | Original: Done [ 10044 ] | New: Closed [ 6 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 2058480 ] | New: JSD Bug Workflow v5 - TEMP [ 2304617 ] |
| Workflow | Original: JSD Bug Workflow v5 - TEMP [ 2055725 ] | New: JSD Bug Workflow v5 [ 2058480 ] |
| Workflow | Original: JSD Bug Workflow v5 [ 1956120 ] | New: JSD Bug Workflow v5 - TEMP [ 2055725 ] |
| Workflow | Original: JSD Bug Workflow v4 [ 1616063 ] | New: JSD Bug Workflow v5 [ 1956120 ] |
| Description |
Original:
Hi there,
We are testing the JIRA Service Desk form few weeks and we came across the issue below JIRA OnDemand: Issue: When Agent makes any updates or add comments in an “issue” (ticket), reporter receives notification email but “Display name” shows reporter name instead of agent’s name who updated the issue (ticket). Current Configuration: System: We have configured JIRA Administration Systems General Configuration Settings General Settings Email from as “${fullname} We have also tried ${email} and ${email.hostname} Changing these variable does not make any difference in the notifications. Project (JIRA Service Desk): We have also configured support@xyz.co.uk as a notification email address for the JIRA Service Desk. Can anyone urgently help us to resolve this issue? Kind regards, Tariq Nazir |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-994]. {panel} Hi there, We are testing the JIRA Service Desk form few weeks and we came across the issue below JIRA OnDemand: Issue: When Agent makes any updates or add comments in an “issue” (ticket), reporter receives notification email but “Display name” shows reporter name instead of agent’s name who updated the issue (ticket). Current Configuration: System: We have configured JIRA Administration Systems General Configuration Settings General Settings Email from as “${fullname} We have also tried ${email} and ${email.hostname} Changing these variable does not make any difference in the notifications. Project (JIRA Service Desk): We have also configured support@xyz.co.uk as a notification email address for the JIRA Service Desk. Can anyone urgently help us to resolve this issue? Kind regards, Tariq Nazir |
| Link |
New:
This issue relates to |
| Workflow | Original: JSD Bug Workflow v2 [ 1603264 ] | New: JSD Bug Workflow v4 [ 1616063 ] |
| Workflow | Original: JSD Bug Workflow [ 1399157 ] | New: JSD Bug Workflow v2 [ 1603264 ] |
| Component/s | New: Email - Outgoing [ 27895 ] |