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  1. Jira Service Management Data Center
  2. JSDSERVER-982

Ability to remove or change customer facing references to Atlassian and JIRA

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As an admin, I do not feel my customer needs to know about Atlassian or JIRA. I would like to remove Atlassian/JIRA branding or change it to my own.

      Examples of where Atlassian and JIRA references appear include:

      • The My Requests page
      • The footer of the customer portal
      • The login page
      • Email notifications
      • /servicedesk/customer/portals

            [JSDSERVER-982] Ability to remove or change customer facing references to Atlassian and JIRA

            RelihanM added a comment -

            It is important for your customers (us) to be able to have a consistent user experience and branding across all of our tools.

            To put this in perspective.. Imagine if one of your Java libraries that you used under the hood in Jira mandated that their logo and link to their GITHUB was posted at the bottom of every page. I suspect that would not sit well with your UX/UI or branding team, and it would probably influence your decision on whether to use that Java library or not.

            RelihanM added a comment - It is important for your customers (us) to be able to have a consistent user experience and branding across all of our tools. To put this in perspective.. Imagine if one of your Java libraries that you used under the hood in Jira mandated that their logo and link to their GITHUB was posted at the bottom of every page. I suspect that would not sit well with your UX/UI or branding team, and it would probably influence your decision on whether to use that Java library or not.

            Wesley Render added a comment -

            I feel that this is important. For computer security and pci compliance end users should not be able to easily view our software versions and software vendor. Atlassian and version references should only be present in admin facing portions of the software.

            Wesley Render added a comment - I feel that this is important. For computer security and pci compliance end users should not be able to easily view our software versions and software vendor. Atlassian and version references should only be present in admin facing portions of the software.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated:
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