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  1. Jira Service Management Data Center
  2. JSDSERVER-977

Notification to customer when "My Changes" is set to "Do not notify me"

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      Steps to reproduce :

      1. Create case in service desk portal -> email to reporter (customer) (OK)
      2. Agent in service desk respond to the customer -> email to reporter (customer) (OK)
      3. Customer comments on the case and status changes to "waiting for support" -> email to reporter (customer) (NOT OK)

            [JSDSERVER-977] Notification to customer when "My Changes" is set to "Do not notify me"

            Sergey Zaporozhtsev (Inactive) added a comment -

            Hi,

            This bug was fixed in Service Desk 3.0.0. Please upgrade to 3.0.0 or above to get the bug fix.

            Thanks!
            JIRA Service Desk Product Team

            Sergey Zaporozhtsev (Inactive) added a comment - Hi, This bug was fixed in Service Desk 3.0.0. Please upgrade to 3.0.0 or above to get the bug fix. Thanks! JIRA Service Desk Product Team

              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: