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  1. Jira Service Management Data Center
  2. JSDSERVER-977

Notification to customer when "My Changes" is set to "Do not notify me"

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    Description

      Steps to reproduce :

      1. Create case in service desk portal -> email to reporter (customer) (OK)
      2. Agent in service desk respond to the customer -> email to reporter (customer) (OK)
      3. Customer comments on the case and status changes to "waiting for support" -> email to reporter (customer) (NOT OK)

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          is related to

          Suggestion - JSDSERVER-2096 Provide customer type users to change their "My Changes" setting under their profile

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              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
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