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  1. Jira Service Management Data Center
  2. JSDSERVER-977

Notification to customer when "My Changes" is set to "Do not notify me"

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      Steps to reproduce :

      1. Create case in service desk portal -> email to reporter (customer) (OK)
      2. Agent in service desk respond to the customer -> email to reporter (customer) (OK)
      3. Customer comments on the case and status changes to "waiting for support" -> email to reporter (customer) (NOT OK)

            [JSDSERVER-977] Notification to customer when "My Changes" is set to "Do not notify me"

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305377 ] New: JAC Bug Workflow v3 [ 3125817 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059334 ] New: JSD Bug Workflow v5 - TEMP [ 2305377 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056759 ] New: JSD Bug Workflow v5 [ 2059334 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956536 ] New: JSD Bug Workflow v5 - TEMP [ 2056759 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616196 ] New: JSD Bug Workflow v5 [ 1956536 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: cqt mfd New: affects-server cqt mfd
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603402 ] New: JSD Bug Workflow v4 [ 1616196 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399377 ] New: JSD Bug Workflow v2 [ 1603402 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 752550 ] New: JSD Bug Workflow [ 1399377 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Labels Original: mfd New: cqt mfd

              Unassigned Unassigned
              rtandon@atlassian.com Ruchi Tandon
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: