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  1. Jira Service Management Data Center
  2. JSDSERVER-96

Negotiated times by custom date / time fields

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      its important for us to be able to negotiate times by custom date / time fields. The original Due Date in JIRA is not enough cause we really hand date and time. VertygoSLA supported that by using a custom field and negotiate SLA timers against it. Would be great to have the sam feature in Service Desk too.

      Stefan

            [JSDSERVER-96] Negotiated times by custom date / time fields

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011941 ] New: JAC Suggestion Workflow 3 [ 3649507 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665517 ] New: JAC Suggestion Workflow [ 3011941 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326159 ] New: Confluence Workflow - Public Facing v4 [ 2665517 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054144 ] New: JSD Suggestion Workflow - TEMP [ 2326159 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049482 ] New: JSD Suggestion Workflow [ 2054144 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279646 ] New: JSD Suggestion Workflow - TEMP [ 2049482 ]
            jonah (Inactive) made changes -
            Description Original: Hi,

            its important for us to be able to negotiate times by custom date / time fields. The original Due Date in JIRA is not enough cause we really hand date and time. VertygoSLA supported that by using a custom field and negotiate SLA timers against it. Would be great to have the sam feature in Service Desk too.

            Stefan             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-96].
              {panel}

            Hi,

            its important for us to be able to negotiate times by custom date / time fields. The original Due Date in JIRA is not enough cause we really hand date and time. VertygoSLA supported that by using a custom field and negotiate SLA timers against it. Would be great to have the sam feature in Service Desk too.

            Stefan
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-96 [ JSDCLOUD-96 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 577572 ] New: JSD Suggestion Workflow [ 1279646 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Justus Pendleton (Inactive) made changes -
            Issue Type Original: New Feature [ 2 ] New: Suggestion [ 10000 ]
            Priority Original: Minor [ 4 ]

              Unassigned Unassigned
              747f9ee148e9 StefanS
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                Created:
                Updated:
                Resolved: