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  1. Jira Service Management Data Center
  2. JSDSERVER-962

Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi there,
      We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
      I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
      Is that apply to the subject of the notifications as well?
      Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
      Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
      Many thanks for your help.
      Tariq

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          duplicates

          Suggestion - JSDSERVER-218 Provide the ability to customize Jira Service Desk notifications

          • Closed
          is related to

          Suggestion - JSDSERVER-580 Include the JIRA issue key in the subject of emails send by JIRA Service Desk

          • Closed
          relates to

          Suggestion - JSDCLOUD-962 Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

          • Closed

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              Unassigned Unassigned
              4d7a93c4f5b6 Tariq Nazir
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