We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
Is that apply to the subject of the notifications as well?
Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
Many thanks for your help.