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  1. Jira Service Management Data Center
  2. JSDSERVER-962

Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi there,
      We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
      I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
      Is that apply to the subject of the notifications as well?
      Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
      Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
      Many thanks for your help.
      Tariq

            [JSDSERVER-962] Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

            Bobba Gowtham added a comment -

            Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
            Is it possible that we can change [JIRA] to our Company name [IJM] in the subject of a notification?

            Bobba Gowtham added a comment - Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID] Is it possible that we can change [JIRA] to our Company name [IJM] in the subject of a notification?
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011458 ] New: JAC Suggestion Workflow 3 [ 3648907 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664312 ] New: JAC Suggestion Workflow [ 3011458 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324446 ] New: Confluence Workflow - Public Facing v4 [ 2664312 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053504 ] New: JSD Suggestion Workflow - TEMP [ 2324446 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048629 ] New: JSD Suggestion Workflow [ 2053504 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279726 ] New: JSD Suggestion Workflow - TEMP [ 2048629 ]
            jonah (Inactive) made changes -
            Description Original: Hi there,
            We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
            I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
            Is that apply to the subject of the notifications as well?
            Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
            Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
            Many thanks for your help.
            Tariq
            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-962].
              {panel}

            Hi there,
            We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
            I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
            Is that apply to the subject of the notifications as well?
            Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
            Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
            Many thanks for your help.
            Tariq
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-962 [ JSDCLOUD-962 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 751532 ] New: JSD Suggestion Workflow [ 1279726 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              4d7a93c4f5b6 Tariq Nazir
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                Created:
                Updated:
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