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  1. Jira Service Management Cloud
  2. JSDCLOUD-962

Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi there,
      We are using the trial version of the Service Desk OnDemand to check if meets our requirements.
      I understand that currently we cannot edit the notification temples in JIRA Service Desk OnDemand.
      Is that apply to the subject of the notifications as well?
      Currently all the Notification Subject starts from [JIRA] [Service Desk] then Subject followed by the [Issue ID]
      Is it possible that we can change [JIRA] to our Company name [Schoolworks] in the subject of a notification?
      Many thanks for your help.
      Tariq

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          duplicates

          Suggestion - JSDCLOUD-218 As an Admin I want to be able to customize the Service Desk notifications' subject, content and format

          • Closed
          is related to

          Suggestion - JSDCLOUD-580 Include the JIRA issue key in the subject of emails send by JIRA Service Desk

          • Closed

          Suggestion - JSDSERVER-962 Change the Subject Line of the Notifications on JIRA Service Desk OnDemand

          • Closed

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              Unassigned Unassigned
              4d7a93c4f5b6 Tariq Nazir
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