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  1. Jira Service Management Data Center
  2. JSDSERVER-952

JIRA Service Desk - Notification email display problem on Outlook

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      Hello,

      On the customer portal, when the request forms include the character '/', the notification email that is sent after the ticket is created is not displayed correctly on Outlook (see screenshot), however it works correctly from other email boxes (gmail).

      JSD Version: 1.2.6
      JIRA Version: 6.1.5
      Browsers: IE 11 , Chrome 37.0.2062.124 m

        1. screenshot-1.png
          screenshot-1.png
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            [JSDSERVER-952] JIRA Service Desk - Notification email display problem on Outlook

            pat (Inactive) added a comment -

            Hi imane.assoud,

            The e-mail templates changed substantially in JIRA Service Desk version 3.0.0 with the introduction of conversational e-mails.

            I am confident you won't see this problem if you update the version of Service Desk you have installed to 3.0.0 or later.

            Thanks,
            JIRA Service Desk Team

            pat (Inactive) added a comment - Hi imane.assoud , The e-mail templates changed substantially in JIRA Service Desk version 3.0.0 with the introduction of conversational e-mails. I am confident you won't see this problem if you update the version of Service Desk you have installed to 3.0.0 or later. Thanks, JIRA Service Desk Team

            Imane Assoud added a comment -

            Hello Thong,

            The Outlook version I am running is 2010.

            Thank you,
            Best regards,

            Imane Assoud added a comment - Hello Thong, The Outlook version I am running is 2010. Thank you, Best regards,

            Thong Bui Quang (Inactive) added a comment -

            Hi imane.assoud,
            From our verification, the notification from Service Desk including "/" is displayed properly on Outlook 2007 & 2011. May I know which version of Outlook that you are running at the moment?
            Thanks!

            Thong Bui Quang (Inactive) added a comment - Hi imane.assoud , From our verification, the notification from Service Desk including "/" is displayed properly on Outlook 2007 & 2011. May I know which version of Outlook that you are running at the moment? Thanks!

            STAGIL added a comment -

            So for our customer this is critical since a lot of service desk notifications are broken. Outlook is the standard mail client in germany. Please make priority at least major.

            STAGIL added a comment - So for our customer this is critical since a lot of service desk notifications are broken. Outlook is the standard mail client in germany. Please make priority at least major.

              Unassigned Unassigned
              imane.assoud Imane Assoud
              Affected customers:
              2 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: