Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-952

JIRA Service Desk - Notification email display problem on Outlook

XMLWordPrintable

      Hello,

      On the customer portal, when the request forms include the character '/', the notification email that is sent after the ticket is created is not displayed correctly on Outlook (see screenshot), however it works correctly from other email boxes (gmail).

      JSD Version: 1.2.6
      JIRA Version: 6.1.5
      Browsers: IE 11 , Chrome 37.0.2062.124 m

        1. screenshot-1.png
          screenshot-1.png
          7 kB

            [JSDSERVER-952] JIRA Service Desk - Notification email display problem on Outlook

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305367 ] New: JAC Bug Workflow v3 [ 3125810 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059321 ] New: JSD Bug Workflow v5 - TEMP [ 2305367 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056743 ] New: JSD Bug Workflow v5 [ 2059321 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956518 ] New: JSD Bug Workflow v5 - TEMP [ 2056743 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616182 ] New: JSD Bug Workflow v5 [ 1956518 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: #threshold follow-up New: #threshold affects-server follow-up
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603388 ] New: JSD Bug Workflow v4 [ 1616182 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399364 ] New: JSD Bug Workflow v2 [ 1603388 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 750936 ] New: JSD Bug Workflow [ 1399364 ]
            pat (Inactive) made changes -
            Fix Version/s New: 3.0.0 [ 54800 ]
            Fix Version/s New: 3.0.0-OD-01 [ 55899 ]
            Resolution New: Fixed [ 1 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              imane.assoud Imane Assoud
              Affected customers:
              2 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: