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  1. Jira Service Management Data Center
  2. JSDSERVER-923

JIRA + JSD 2.0 + Crowd (SSO) - Customers can't log in

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      Atlassian Status

      Atlassian Crowd is a separate product and therefore if you wish to use Crowd for SSO, you will need to purchase a Crowd license that is large enough for your user base. Customers in JIRA Service Desk, while free in JIRA Service Desk, will consume a license in Crowd.

      A suggestion to to enable both remote Crowd and local authentication in JIRA has been created. Please vote and comment on this issue to communicate your need for a feature such as this JSD-1244

      Original Description:

      The scenarios is as follows:
      Imagine a company has 50 users Crowd, JIRA, confluence plus other apps. All applications are using Crowd SSO. This company purchased 10 agents JSD. When a customer is added, it is created in the JIRA local directory. Since Crowd SSO is enabled, this customer cannot login. This company cannot add customer accounts into Crowd directory as they have not enough seats.

            [JSDSERVER-923] JIRA + JSD 2.0 + Crowd (SSO) - Customers can't log in

            Renata Dornelas made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 157808 ]
            Michael Andreacchio made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 651304 ]
            Michael Andreacchio made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 651203 ]
            Michael Andreacchio made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 651203 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305427 ] New: JAC Bug Workflow v3 [ 3126470 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Priority New: Low [ 4 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059393 ] New: JSD Bug Workflow v5 - TEMP [ 2305427 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056834 ] New: JSD Bug Workflow v5 [ 2059393 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955815 ] New: JSD Bug Workflow v5 - TEMP [ 2056834 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615808 ] New: JSD Bug Workflow v5 [ 1955815 ]

              Unassigned Unassigned
              atlassian155 Kerem Caglar [Solveka]
              Affected customers:
              9 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: