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  1. Jira Service Management Data Center
  2. JSDSERVER-919

Captcha for creating customer accounts via E-Mail (Service Desk) and changing the automated response mail

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      if we receive an issue e-Mail by an unknown E-Mail jira know sends an e-mail back with a request to create a service desk customer.

      • At first we like to change the automated answer text to be more personal and fit our needs.
      • The second thing is that we'd like to have a captcha query when creating a customer account for service desk by a customer with an unknown e-mail address to improve security. And of course for the customer portals when creating an issue. How can we activate that?

      I did not find anything in the Wiki concerning that. The captcha thing is concerning to the "normal" Jira, but not to Jira ondemand.

      Can you help us with that?

            [JSDSERVER-919] Captcha for creating customer accounts via E-Mail (Service Desk) and changing the automated response mail

              Unassigned Unassigned
              55c2ee8190e8 Sascha Hruby
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