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  1. Jira Service Management Data Center
  2. JSDSERVER-919

Captcha for creating customer accounts via E-Mail (Service Desk) and changing the automated response mail

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      if we receive an issue e-Mail by an unknown E-Mail jira know sends an e-mail back with a request to create a service desk customer.

      • At first we like to change the automated answer text to be more personal and fit our needs.
      • The second thing is that we'd like to have a captcha query when creating a customer account for service desk by a customer with an unknown e-mail address to improve security. And of course for the customer portals when creating an issue. How can we activate that?

      I did not find anything in the Wiki concerning that. The captcha thing is concerning to the "normal" Jira, but not to Jira ondemand.

      Can you help us with that?

            [JSDSERVER-919] Captcha for creating customer accounts via E-Mail (Service Desk) and changing the automated response mail

            Charlie Marriott added a comment -
            Atlassian Update – 18 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 18 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

              Unassigned Unassigned
              55c2ee8190e8 Sascha Hruby
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