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  1. Jira Service Management Data Center
  2. JSDSERVER-90

Ability to View all issues in an organization

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Use Case: when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.

      For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.

            [JSDSERVER-90] Ability to View all issues in an organization

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011190 ] New: JAC Suggestion Workflow 3 [ 3648601 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663646 ] New: JAC Suggestion Workflow [ 3011190 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321912 ] New: Confluence Workflow - Public Facing v4 [ 2663646 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052137 ] New: JSD Suggestion Workflow - TEMP [ 2321912 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047612 ] New: JSD Suggestion Workflow [ 2052137 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279893 ] New: JSD Suggestion Workflow - TEMP [ 2047612 ]
            jonah (Inactive) made changes -
            Description Original: *Use Case:* when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.

            For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-90].
              {panel}

            *Use Case:* when supporting multiple organizations with multiple users within each organization, a key feature is the ability to see all the issues within the organization that the user belongs to. In JIRA, that was possible with the use of issue security and assigning a security level to each organization. A user could then see all issues reported by their organization in a predefined filter query.

            For the purpose of Service Desk, please consider the concept of groups or organizations for the service desk users.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-90 [ JSDCLOUD-90 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 577419 ] New: JSD Suggestion Workflow [ 1279893 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Dobroslawa Wierzbicka (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              1d229dbbce78 Susan Hauth [Jira Queen]
              Votes:
              19 Vote for this issue
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: